IT Support & Operations Specialist, IXL Learning
More information about location
5 days a week in office (Old Street, London)
E-Learning providers
Open for applications
E-Learning providers
1001+ employees
Open for applications
More information about location
5 days a week in office (Old Street, London)
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- Bachelor’s degree required
- Hands-on experience in an IT technical support or a technical customer-facing role
- Practical, solutions-oriented mindset with a proven ability to research, diagnose, and resolve complex technical issues across hardware, software, and everyday tools (e.g., Google Workspace, Slack)
- Energetic, dependable, and positive team player who thrives on setting colleagues up for success
- Exceptional organisational skills with a high attention to detail and a proactive approach to anticipating team needs
- Ability to prioritise daily tasks efficiently and work independently in an in-office environment
- Strong written and verbal communication skills with a welcoming, customer-focused approach
- Passion for improving education through technology!
What the job involves
- In this role, you will provide timely, professional technical and operations support to the team in our vibrant London office on Old Street. Your enthusiasm, problem-solving skills, and tech-savviness will ensure seamless technical operations while keeping the office organised and welcoming
- Provide high-touch technical assistance to our London office teams by resolving hardware, software, network, and account issues
- Efficiently research and resolve help desk support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Slack, VPNs, and MyTutor’s backend system
- Develop and maintain clear documentation for operational processes, training, and internal resources
- Be the face of IXL and MyTutor from our Old St office: Greet guests, handle incoming deliveries, and keep our day-to-day operations brilliantly organised
- Serve as the main UK point of contact for day-to-day business needs, coordinating cross-office operations and routing key documentation to US headquarters
- Lead onboardings for new hires with office tours, day-one desk setups, and welcome support
- Act as the primary contact for building management, assisting with facility needs, health and safety protocols, and fire drills
- Run ad-hoc business errands and assist with other general office operational duties as needed
- This position is subject to an Enhanced DBS Disclosure check with children's barred list check
Salary benchmarks
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
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