Client Growth & Success Manager, Twin Health
$100-115k
Plus this position is bonus eligible and opportunity for equity participation
Individualized healthcare guidance for chronic metabolic diseases
Be an early applicant
Individualized healthcare guidance for chronic metabolic diseases
501-1000 employees
Be an early applicant
$100-115k
Plus this position is bonus eligible and opportunity for equity participation
501-1000 employees
Company mission
To transform lives by empowering people to reverse and prevent chronic metabolic diseases, improve energy and physical health, and extend lifespan.
Role
Who you are
- The ideal candidate is a self-starter, highly organized, resourceful, and customer-obsessed. You are both a strategic thinker and a hands-on operator, comfortable navigating ambiguity, motivated by impact, and naturally collaborative
- You are energized by carrying a number, comfortable managing a high volume of accounts, and disciplined about where you spend your time
- 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization
- Proven track record of driving client growth, engagement, and retention
- Proven track record of meeting or exceeding renewal and/or upsell quotas
- Exceptional communication and relationship-building skills
- Strong analytical and data storytelling skills
- Experience using data to guide prioritization
- Skilled at understanding Twin’s programs, functionality, and best practices; able to confidently answer client questions and present tailored solutions
- Adept at managing a diverse client portfolio, understanding client culture, priorities, and goals, and effectively conveying needs internally to align resources
- Experience managing a high volume of accounts, with strong judgment in prioritizing time and effort based on client risk and opportunity
- Ability to build and use repeatable playbooks, templates, and one-to-many motions to serve clients efficiently at scale
- Working knowledge of CRM tools (Salesforce preferred) and comfort forecasting renewals and pipeline
- Comfort using data tools and AI to work efficiently and improve how we serve clients at scale
- Comfortable navigating large volumes of information and ambiguity, asking the right questions, analyzing situations, and uncovering root causes to solve challenging problems
- Strong problem-solving abilities
- Comfortable navigating ambiguity in a high-paced company, and working independently
- Highly organized with excellent attention to detail and follow-through
- A collaborative mindset and a passion for making a meaningful impact
- The flexibility and agility to work cross-functionally in a fast-paced environment
- Ability to travel as needed
- This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
What the job involves
- We are seeking a Manager, Client Growth & Success to own a portfolio of our mid-sized employer clients, building strong relationships and a repeatable, scalable approach that keeps them engaged, renewing, and growing
- In this role, you’ll work closely with client and consultant stakeholders to drive engagement, satisfaction, and retention, while owning a renewal and expansion quota and growing revenue within your book
- You’ll be a trusted advisor and strategic partner, rolling up your sleeves to help clients reach their goals and contribute to Twin’s growth and scale. You’ll collaborate across teams, including Marketing, Health Economics, Clinical Delivery, Partner Integration, and Product, to make sure internal efforts align with client priorities, maximize program utilization, and support long-term success
- Reporting to the Senior Director of Client Success & Growth, you’ll play a key role in driving KPIs, shaping best practices, supporting Twin’s evolving client base, and building strong, long-term client partnerships
- Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability
- Build trusted relationships with client and, where applicable, consultant stakeholders, aligning on goals and KPIs
- Develop deep expertise in Twin’s programs, operations, and growth strategies to advise clients effectively
- Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction
- Prepare and deliver client reporting, including ROI analysis and business reviews built on scalable templates and tailored to each client’s objectives
- Proactively monitor client health and mitigate risks to satisfaction and retention, using data and health signals to decide where to focus your time
- Turn high-performing clients into advocates through success stories, testimonials, case studies, and external promotions
- Lead strategies that maximize program adoption and member engagement
- Use data insights to refine client strategy and improve outcomes
- Partner with Marketing to create lifecycle campaigns that move members from registration to activation and to create client-facing materials and success stories
- Support and host client webinars, one-to-many programs, and special initiatives to build engagement and community
- Manage the full renewal lifecycle for your portfolio, ensuring timely, successful outcomes and attainment of your renewal quota
- Identify, pursue, and close expansion and upsell opportunities to achieve your upsell quota
- Surface risks to renewal or growth early and partner cross-functionally to resolve them
- Maintain accurate, up-to-date pipeline and forecast data in Salesforce so renewals and expansions are visible and predictable
- Serve as the central contact for client escalations, coordinating resolution across Implementation, Clinical, Product, and other teams
- Share client insights with internal teams to inform product improvements and growth strategies
- Collaborate with Marketing to develop promotional toolkits and campaigns that drive engagement
- Operate with urgency, rolling up your sleeves to meet client needs and business objectives
- Other duties as assigned
Our take
Metabolic Syndrome affects over a billion people worldwide, and can massively increase the risks of heart disease and stroke. Although the root cause is known to be differences in metabolic performance, each case is so complex and unique as to stifle investigation into preventions and treatments.
Twin Health aims to combat this problem with its Whole Body Digital Twin. Leveraging AI and wearable sensors, the system creates a dynamic digital representation of the individual’s metabolism. Both patients and doctors can then use this to inform decisions about nutrition, sleep and activity that could help reverse or prevent a variety of chronic metabolic diseases.
Importantly, Twin Health's work is supported by high-quality research that has been peer-reviewed and published in leading journals. This science-first approach supports impressive results, such as over 70% of users with Type 2 diabetes reporting a remission of symptoms at 12 months into the program. 2025 funding is being used to ramp up expansion plans across Fortune 500 clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2025
$53m
SERIES E
Dec 2023
$50m
LATE VC
Total funding: $286.5m
Company benefits
- High-quality medical, dental, and vision coverage
- HSA/FSA plans, life insurance, and disability
- 401(k) for retirement
- Support from licensed financial wellness advocates
- Unlimited PTO
- Paid parental leave for birth/adoption (16 weeks of 100% paid leave for the primary caregiver and 8 weeks for the secondary)
- Access to benefits supporting overall well-being (eg. pet insurance, gym discounts)
- Stipend program (100% personalized and inclusive)
Company HQ
Suburban Park–Lorelei Manor–Flood Park Triangle, Menlo Park, CA
Leadership
Jahangir Mohammed
(Co-Founder & CEO)Founder and former CEO of Cisco Jasper and Kineto Wireless.
Terry Poon
(Co-Founder & CTO)Former VP of Engineering at Jasper.
Maluk Mohamed
(Co-Founder & VP of Research)Chairman and Director of the MASTeR Group of Institutions.
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