Relationship Manager, Zero Hash

• Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients
• Bachelor's degree or equivalent practical experience
• 5-7 years of experience in B2B Relationship Management
• Exceptional written and verbal communication
• The ability to work independently in a fast-paced environment
• Receptive to feedback and implements changes immediately with a positive attitude
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• Experience working in a complex ecosystem of SaaS or payments products
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
• Experience with contract negotiation and dispute resolution
• Experience in fintech, brokerage, and/or the crypto industry

Desirable

• Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue
• The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage
• This role requires strong cross-functional collaboration and partnership in order to be successful
• You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands
• You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners
• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
• Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live
• Serve as first point of contact for billing, account receivable, third party audit requests etc
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
• Design and implement data driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Act as internal buffer between client and leadership team