Senior Customer Success Manager, Athelas
Ambient
$100-140k
OTE
+ Equity
More information about location
5+ days a week in office (Mountain View, CA)
AI to grow healthcare businesses
Posted today
AI to grow healthcare businesses
201-500 employees
Posted today
$100-140k
OTE
+ Equity
More information about location
5+ days a week in office (Mountain View, CA)
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- Bachelor's degree in Healthcare Administration, Business, Mathematics, Engineering, Biology, or related technical field
- 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment
- High level of agency and intellectually curiosity, with attention to detail and the ability to thrive in a fast-paced startup environment
- Experience managing and negotiating renewals
- Strong understanding of healthcare workflows and EHR systems
- Technical proficiency, including experience with data analysis and API integrations
- Demonstrated ability to build trust and forge relationships with users and key decision makers
- Experience managing internal and external stakeholders and the ability to influence without authority
- Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively
- Excellent written and verbal communication skills
- Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company
- Proactive mindset with a focus on driving results and resolving issues without unnecessary delays
- Familiarity with AI-driven solutions or medical documentation workflows is a strong plus
- Proficiency in Retool or SQL is a plus
- Experience in prompt engineering is a bonus
- Ability to travel up to 20-30% for on-site client engagements
What the job involves
- The Customer Success Manager (CSM) will be the primary advocate for our healthcare customers, ensuring they achieve their desired outcomes through the adoption and use of Scribe.
- As a trusted partner, you will guide and monitor usage, address challenges, and foster strong relationships to ensure customer satisfaction, retention, and growth
- Serve as the primary long-term point of contact for customers, developing strong, trusted relationships with clinicians, administrators, and IT stakeholders
- Own and track the long-term success of your customers via OKRs, such as % of WAUs, % of renewals, and % of invoices paid
- Conduct regular check-ins and strategic reviews to align on goals, share progress, and identify new opportunities
- Demonstrate and promote the latest features and capabilities, ensuring customers are up to date on the latest and greatest and see the increasing lifetime value of using Scribe
- Partner with implementation teams to ensure a smooth transition from deployment to active product use
- Conduct tailored training sessions and create resources to empower customers to maximize the product’s value
- Monitor product usage and proactively engage with customers to drive adoption and identify potential barriers to success
- Act as the voice of the customer internally, sharing insights and feedback with product, engineering, and leadership teams to drive continuous improvement
- Address customer concerns and resolve issues in a timely and professional manner, collaborating with support and product teams as needed
- Manage the renewal experience and proactively identify and manage renewal risks
- Partner with Finance to ensure invoices are paid on time
- Escalate critical challenges appropriately while keeping customers informed of progress
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Mentor junior team members and facilitate knowledge sharing across the organization
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR streamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made significant strides in recent years. After reaching unicorn status in 2022 and merging with Commure in 2023, Athelas is now valued at around $6B and continues to expand its platform. Alongside growing adoption of Athelas AIR, the company has recently secured FDA clearance for its Athelas Home device - an AI-powered diagnostic tool that delivers lab-grade blood test results from a fingerstick in minutes. This allows care teams to test, diagnose, and make decisions in a single visit. With a growing customer base and a broader push into AI-driven diagnostics as well as software, Athelas is ready to be a leader in end-to-end, intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 52 more jobs at Athelas