Solutions Engineer, Pindrop
+ Equity
Security, identity & intelligence software solutions
Open for applications
Security, identity & intelligence software solutions
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
Pindrop's mission is to provide real-time security, identity, and trust on every voice interaction.
Role
Who you are
- You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
- You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
- You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
- You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
- You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and positive, and believe that you can make any problem into a solution
- You are resourceful, excited to uncover and implement innovative solutions, and deliver results
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
- 5+ years of sales engineering experience, closing $1M+ deals
- Proven consultative selling of very large, complex deals
- Excellent presentation and communication skills with executive presence and confidence
- Deep Technical background with specific experience in Contact Center technology in large Enterprise including Banking, Brokerage, Insurance, and Retail market sectors
- Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing solutions
- Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively
- A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines
What the job involves
- At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes
- We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection
- Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice
- Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact
- We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference
- Provide technical pre-sale support to sales teams to achieve assigned sales goals
- Act as a subject matter expert for Pindrop’s expanding portfolio of solutions
- Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
- Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies
- Gain trust and influence customer buying process with technical knowledge and consultative selling skills
- Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI
- Conduct product demonstration to customers and lead successful proof of value (POVs)
- Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership
- Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents
- Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed
- Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
- Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
- Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com
- Within 30 days you’ll be introduced to the Sales Engineering organization to learn expectations, targets, and company wide OKR’s. You will meet 1:1 with your leader and will work to establish your training
- Within 60 days you’ll be deep into training, shadowing other SEs and will be assigned to a team
- Within 90 days you’ll be supporting discovery calls and demoing our solution to prospective clients
Our take
The global fraud detection and prevention market size is expected to grow to $141.75 billion by 2028. There has been increasing investment from key players to develop secure fraud solutions across industries such as BFSI, manufacturing, healthcare and others.
Pindrop is propelling enterprises and consumers toward a voice-driven future by unlocking the value of voice interactions. Interacting with a financial institution, a digital assistant, a video chat, or a smart device can provide access to our unique identities, and open new capabilities in security and intelligence evoked solely from a voice.
Pindrop is a big player in fraud detection and voice authentication, currently delivering voice solutions to 8 of the top 10 banks in the world. Their competitors include iovation, ID Experts, ZIMPERIUM and Telsis Limited.
A 2023 partnership with NTT Data has expanded Pindrop's presence in Japan, capitalising on NTT's knowledge of the Japanese market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2024
$4.3m
LATE VC
Dec 2018
$90m
SERIES D
Total funding: $302.9m
Company benefits
- Paid Parental Leave
- Company holidays
- Unlimited paid time off
- Remote-first culture - including monthly work from home stipends
- Annual professional development and learning budget
- Pick your own Apple MacBook Pro
- Pension scheme
- Medical insurance/Private Health care
- Life Insurance and Critical Illness Insurance
- Flex schedules
- Best in class tools and tech stack
- Fun activities to celebrate our accomplishments as a team
Company HQ
Home Park, Atlanta, GA
Leadership
Software engineering experience at multiple companies, including Google and IBM.
Paul Judge
(Executive Chairman)Also co-founder of Purewire, Inc, Luma, and TechSquare Labs.
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