Senior IT Engineer, Fetch
IAM & Platform Management
$124.5-146.5k
+ Equity
1-2 days a week in office
Mobile shopping and rewards platform
Be an early applicant
Mobile shopping and rewards platform
1001+ employees
Be an early applicant
$124.5-146.5k
+ Equity
1-2 days a week in office
1001+ employees
Company mission
To empower consumers to live rewarded and help brands create lifelong customers through the power of Fetch Points.
Role
Who you are
- Ability to work onsite as needed to provide hands-on IT support to Fetch team members in our Madison, Chicago, Boston, or New York offices
- 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration
- Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation
- Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design
- Working knowledge of SAML/SSO concepts and access governance practices
- Familiarity with scripting, automation tooling, and API/webhook-based integrations
- Strong documentation habits and ability to work independently on platform architecture decisions
- Deep technical ownership of high-blast-radius systems
- Proactive risk identification and architecture-first thinking
- Automation-first problem solving
- Independent judgment and prioritization
- Cross-functional partnership with Security and IT leadership
- Documentation discipline
Desirable
- Experience remediating identity-related security incidents or entitlement misconfigurations
- Experience with JumpCloud, Google Workspace admin, or AWS IAM
- Experience designing access review or automated deprovisioning programs
- B.S. in Computer Science, Information Systems, or equivalent experience
- Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent)
What the job involves
- This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines
- It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation)
- Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation
- Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on
- Identify, propose and implement improvements
- Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur
- Provide senior technical depth that the current generalist model cannot sustain
- Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes)
- Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations
- Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement
- Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team
- Maintain security compliance for identity systems in partnership with Information Security
- Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration
- Investigate and close automation gaps
- Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems
- Own Jira project configuration, workflows, permission schemes, and automation rules
- Administer Confluence spaces, permissions, and documentation standards
- Support Bitbucket configuration and access where applicable
- Design for scale and plan platform architecture proactively rather than administering reactively
- Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability
- Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response
- Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings
- Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team
- Serve as the technical point of contact for identity and Atlassian platform questions across the company
- Maintain clear, current documentation for identity workflows, access policies, and platform configuration
- Identify recurring manual work in identity or platform administration and drive it toward automation or self-service
- Contribute to access request, approval, and audit workflow improvements
- Within established security and platform standards, this role is authorized to:
- Configure and modify Okta and Atlassian platform settings within approved change-management practices
- Design and implement access automation workflows
- Recommend and prioritize platform architecture changes
- Flag and pause changes that present apparent identity or platform risk pending review
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. And its using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboard staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
- 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
- People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
- Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
- Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
- Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
- Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.
Leadership
Wes Schroll
(Co-Founder & CEO)Co-founded Fetch while an undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(Co-Founder & SVP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, Baker's Marine Services, a yacht detailing company, when they were only fourteen.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 55 more jobs at Fetch