Sales Manager, Enghouse Interactive
Mobility Solutions
Customer engagement management software
Open for applications
Customer engagement management software
21-100 employees
Open for applications
21-100 employees
Company mission
To solve real-world customer challenges
Role
Who you are
- This role requires a deep understanding of mobility solutions, a passion for improving urban transportation, and a proven sales track record, especially in navigating public tenders
- 3+ years of experience in sales or account management, preferably within the transportation, mobility, or technology sectors
- Demonstrated experience in managing and responding to public tenders within the transportation or public sector
- Strong understanding of urban mobility trends, transit operations, and the challenges faced by cities and transit agencies
- Proven track record of achieving sales targets and driving customer success
- Excellent communication, negotiation, and presentation skills
- Ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite
- Willingness to travel as needed to meet with clients and attend events
- Bachelor’s degree in Business, Marketing, Engineering, or a related field
What the job involves
- We are seeking for a dynamic and results-oriented Sales Account Manager to join our team. The successful candidate will be responsible for driving sales, managing key accounts, and building long-term relationships with cities and transit agencies
- Sales Strategy Development: Develop and execute sales strategies to meet and exceed revenue targets within assigned territories or accounts
- Account Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored mobility solutions
- Market Research: Conduct market analysis to identify potential clients and trends in urban mobility, ensuring Trafi stays ahead of competition
- Public Tender Management: Lead the preparation and submission of bids for public tenders, ensuring compliance with all requirements and effectively communicating the value of Trafi's solutions
- Product Knowledge: Demonstrate in-depth knowledge of Trafi's products and services, effectively communicating their benefits to clients and stakeholders
- Proposal Development: Prepare and present compelling proposals and presentations for prospective clients, highlighting the advantages of Trafi's mobility solutions
- Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to align sales efforts with company goals
- Sales Reporting: Maintain accurate sales forecasts and reporting on account status, pipeline progress, and performance metrics
- Networking: Attend industry events, conferences, and networking functions to promote Trafi and build professional relationships (6-8 events/year)
Application process
- We’re grateful to everyone who applies. All applicants will receive a status update, and those selected for interviews will be invited to the next stage
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Enghouse Interactive provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Enghouse Interactive has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8.2m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.5m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
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