Enterprise Account Executive, Podium
Travel up to 40% annually
Messaging tools for local businesses
Be an early applicant
Messaging tools for local businesses
1001+ employees
Be an early applicant
Travel up to 40% annually
1001+ employees
Company mission
To empower local companies with powerful messaging tools so they can achieve their business goals.
Role
Who you are
- 4+ years of Enterprise Account Executive experience
- Ability to identify and highlight customer ROI and business value
- Strong ability to think at scale while balancing customer experience outcomes
- Show regular proactive efforts towards driving value and a strong experience for customers
- Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics
- Strong skills in being a thought leader for the team and company
- Strong communication skills (written and spoken)
- Ability to quickly learn and adapt new products into your customer's business strategy
- Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion
- Able to successfully lead customer onsite meetings
- Able to build a strong partnership with the Sales organization
- Able to plan and deliver strong business reviews with favorable results
What the job involves
- As an Enterprise Account Executive, you will be responsible for owning the relationships with Podium’s high-value, strategic clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium’s interaction platform
- You will also be responsible for renewing and expanding revenue from your customer portfolio
- Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business
- You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges, and design creative solutions to obstacles
- You will manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients
- Your metrics will be focused on growth and retention
- You will travel up to 40% annually
Our take
Podium’s customer messaging platform offers small to medium-sized local businesses a range of solutions for communicating with their customers. The tool helps them to attract reviews, gain feedback, operate webchat, and manage marketing campaigns and payments.
Since its 2014 launch, the company has evolved from an early focus on customer reviews to cover payment and messaging solutions. With a focus on SMS communications, it's already powering over 100,000 businesses in the US, such as La-Z-Boy, Trane Technologies, Zerorez, Ken Garff Auto Group, and Rotmans. Its most recent valuation put Podium at over $3 billion.
Podium is continuing to come out with new services, including the full payments offering with the launch of card readers and a new campaign marketing solution. Its foray into payments has gone better than planned, perhaps unsurprisingly so considering the forced shift to mobile and digital payments in recent years.
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$201m
SERIES D
Apr 2020
$125m
SERIES C
Total funding: $418.7m
Company benefits
- 401k with a matching contribution plan
- Unlimited Vacation
- Medical, dental, vision benefits
- Onsite gym with local professional coaches
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Weekly free lunch, breakfast and delicious smoothies
Company HQ
Lehi, UT
Leadership
Eric Rea
(Co-Founder & CEO)Having studied at BYU, Eric founded finegrain in 2011 before spending a year as a Software Engineer for International Atomic Energy Agency. They co-founded Podium in January 2014, and have been CEO since.
Dennis Steele
(Co-Founder)Dennis started their career as a Sales Manager for Protection 1 Security Solutions before working as Account Manager for PilmerPR and SpotterRF. They worked briefly as a DevMountain Developer, having co-founded Podium with Eric.
Share this job
View 2 more jobs at Podium