Enterprise Account Executive, Twilio
German Speaking
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies
- Strong experience identifying, mapping and prospecting enterprise accounts
- Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software
- Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets
- Experience working with Fortune 500 or similarly large enterprises
- Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)
- Expertise in solution-based selling or consultative selling
- Strong negotiation and contract management skills, including handling complex deals with long sales cycles
- Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking
- Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises
- Strong presentation and negotiation skills
- Comfortable working in a dynamic / environment
- Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies
- Fluent German speaker
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way
Desirable
- Ideally, you also have experience selling both to a business and technical audience
- Understanding of the CPaaS & Customer Engagement ecosystem and familiarity with:
- Cloud communications (voice, SMS, chat, video, etc.)
- Contact centre agent productivity and Conversational AI
- APIs and integrations for communication services
- Telecommunications industry dynamics
- Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems
What the job involves
- This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH.
- You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure
- Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction
- Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers
- Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
- Able to balance challenging priorities and handle multiple projects/deals at the same time
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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