Technical Support Engineer, CoreWeave
W&B
$99-145k
+ ESPP + Discretionary bonus + Equity awards
The essential cloud for AI
Be an early applicant
The essential cloud for AI
1001+ employees
Be an early applicant
$99-145k
+ ESPP + Discretionary bonus + Equity awards
1001+ employees
Company mission
To manage the complexities of AI growth to make supercomputing accessible and push the limits of what's possible.
Role
Who you are
- 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
- Python proficiency
- Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools
- A passion for connecting with real users and enabling them to be power users of the product
- Good organization of assigned requests to oversee timely follow-up for every message
- Work autonomously in a self-directed environment
- Proactively find ways to improve processes and collaborate internally
- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
- Interest in machine learning
- Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match
Desirable
- Previous experience in machine learning
- Customer service experience in a technical SaaS environment
- Experience in frontend frameworks
- Experience with Docker, AWS, GCP, Azure
- Experience with Kubernetes or other cloud infrastructures
What the job involves
- Support is a deep part of our culture here at Weights And Biases by CoreWeave. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product
- Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you
- Quickly respond to all inbound support requests, including email, live chat, and community forums
- Triage bugs and requests based on customer type and severity of issue
- Track inbound and outbound responses to ensure contact SLAs are being met
- Maintain a fast response time for entire user base
- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
- Recognize trends in user messages to help identify areas of improvement in internal or external documentation
- Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own
- Participate in a 24/7 on-call rotation to provide support during weekends
Our take
As AI continues to dominate the tech landscape, the demand for faster, more efficient cloud infrastructure is only intensifying. Traditional cloud providers often struggle with the sheer speed and scale required to power advanced AI models, leaving a gap for more specialized players. And that's where CoreWeave comes in, a company purpose-built to handle the heavy computational lift that the AI era demands.
CoreWeave's story is an interesting one too. What began in 2017 as a small crypto mining venture has evolved into one of the leading AI-focused cloud providers in the world. Its data centers are packed with high-end GPUs optimized for machine learning and generative AI, serving major clients like Microsoft and OpenAI. By designing its infrastructure around the needs of modern AI workloads rather than retrofitting older systems, CoreWeave has carved out a distinct and highly valuable niche in the market.
That focus in paying off in a big way too. Analyst project CoreWeave's revenue to soar from $5.3B in 2025 to the mid-$20Bs by 2028, up from just $16M in 2022. While there is competition from tech giants like Amazon and Google, CoreWeave's speed, specialization, and bold investment strategy put in in a very powerful position to keep riding (and helping shape) the AI boom.
Steph
Company Specialist at Welcome to the Jungle
Insights
194% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$1.1bn
SERIES C
May 2023
$200m
SERIES B
Total funding: $1.7bn
Company HQ
Civic Center, New York, NY
Leadership
Michael Intrator
(Co-Founder & CEO)Previously, Michael was a Principal Portfolio Manager at Natsource Asset Management for over 15 years. He also served as the CEO of Hudson Ridge Asset Management before co-founding CoreWeave in 2018.
Brian Venturo
(Co-Founder & CSO)Brian spent nearly 6 years at Natsource Asset Management as a Portfolio Manager before becoming a Partner at Hudson Ridge Asset Management. After co-founding CoreWeave he served as the CTO until 2024 when he moved into his current role of Chief Strategy Officer.
Brannin McBee
(Co-Founder & CDO)Brannin has a history in Proprietary Trading, having previously worked at Windy Bay Power and Active Power Investments. He also served as a VP at Fourth Floor Coastal and as an Associate at Elustria Capital PArtners.
Peter Salanki
(Co-Founder & CTO)Peter Previously served as a Director of Americas at Sandvine. Prior to that, he spent 11 years at Procera Networks as a Solutions Architect, Lead Architect, and Principal Solutions Architect.
Nitin Agrawal
(CFO)Nitin joined CoreWeave in 2024 as CFO. Prior to this, he was the VP of Finance at Google Cloud and CFO at Mapbox. He also spent nearly 5 years at AWS as CFO of Compute Services and 7 years at Microsoft as Group Manager of Finance.
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