Technical Solutions Engineer, Teads
3+ days a week in office
Video advertising platform
Posted today
Video advertising platform
1001+ employees
Posted today
3+ days a week in office
1001+ employees
Company mission
Teads is dedicated to making ad experiences better for brands, publishers, and consumers.
Role
Who you are
- Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues
- Systematic, hypothesis-driven troubleshooter who knows when to dig in and when to escalate
- Clear communicator who works well with both technical and non-technical stakeholders, and can de-escalate frustrated clients
- Comfortable in a fast-paced environment juggling multiple priorities
- Solid grasp of how the web works, for example JavaScript, HTML, HTTP, iframes, cookies, the DOM, etc
- Working knowledge of SQL for analytical queries (joins, aggregations, CTEs)
- Scripting skills in JavaScript, Python, or similar to automate manual work
- Comfortable with spreadsheets (Excel or Google Sheets)
- Proficient with a text editor (VS Code, Sublime, Vim, or similar)
- Basic Git and command line
- Fluent in English; other languages could be a plus
- If you're a self-driven learner who enjoys digging into complex technical problems, we'd love to hear from you, even if you don't tick every box. If you're curious, eager to learn, and interested in the work, we encourage you to apply
Desirable
- Prior ad tech experience
- Chrome DevTools for debugging
- Familiarity with Salesforce and Jira
- Familiarity with Google Analytics, Google Tag Manager, or similar tools
- Comfortable working with APIs and REST clients like Postman or Insomnia
- Hands-on use of AI tools such as Claude (Claude Code or Cowork), Gemini, and similar to speed up troubleshooting, analysis, and automation
- Experience with automation tools like n8n or Workato
What the job involves
- Teads is looking for a Technical Solutions Engineer to join our team in Canada
- This is a second-tier role: you'll take on the platform-level technical issues escalated from first-tier support, investigate them end to end, and work alongside the people building recommendation technology for the open web
- You will be the go-to technical support person, owning a broad set of issues from campaign troubleshooting to integrations and escalations
- You will partner cross-functionally with key stakeholders across R&D, AdOps, Account Management, and Product to drive client success
- Based in Canada and operating during North American business hours, this role complements our global support center in Slovenia to extend our support coverage across time zones
- Own second-tier technical cases end to end, keeping them prioritized and within SLA
- Investigate issues escalated by first-tier support and AdOps, and drive them to resolution
- Partner with account managers to support accounts for large, well-known brands
- Run calls with clients to troubleshoot and resolve technical issues
- Handle reports coming in through Slack, Salesforce, email, and other channels promptly
- Verify that campaigns, pixels, and creatives are set up correctly
- Pull data from our databases, analyze it, and turn it into clear insights and solutions for marketers
- Document known issues, workarounds, and escalation paths for the wider team
- Collaborate across teams to surface ideas that improve our products
Application process
- Please submit your CV in English
Our take
Teads operates a cloud-based end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. The modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.
The company partners with marketers and agencies, and has a mass reach for advertisers across some of the most well-known publishers in the world, such as Vice, CNN and BBC. After newly hiring talent into some senior roles, the company has enabled itself to switch focus towards providing more resources and service across some of the fastest-growing verticals such as automotive, retail, technology, telecoms, FMCG, travel, and luxury.
In 2025, it was announced that Teads had been acquired by Outbrain for $1 billion. This represents a significant step up for the two companies, which, combined, make the largest open internet business in the world. With an expanded reach of 2.2 billion customers, Teads and Outbrain will merge two of the richest contextual and interest data sets on the open internet.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2015
$13.5m
SERIES B
Oct 2013
$5.2m
SERIES A
Total funding: $49.9m
Company benefits
- Teads Summit - Every two years, all global team members come together to reflect on the previous year and plan for the upcoming.
- Training Program - Our training platform is available for everyone who wants to learn more about our products and offering. Mentorship and Buddy programs are in place in main regions.
- Wellness - A balanced approach to work and health is crucial in building a successful team, so we offer Teadsters gym memberships and healthy snacks at the office to support all aspects of working life.
- Work Hard, Play Hard - We’re not only friends in the office, Teads encourages all members to go to team activities outside of the office.
- Flexible Hours
Company HQ
Greenwich Village, New York, NY
Leadership
Bertrand Quesada
(Co-Founder & CEO)Previously Executive Director of Golog, and CEO of Ebuzzing.
Salary benchmarks
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