Lead Product Manager, SeatGeek
Fan Experience
$152-220k
+ Equity + Annual Bonus based on individual and company performance
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$152-220k
+ Equity + Annual Bonus based on individual and company performance
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growth
- A proven ability to get work prioritized and shipped by teams you don't manage
- Working fluency in paid marketing, SEO, AI-driven discovery, and attribution
- Strong experimentation, analytical and written communication skills
- Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail
- Bonus: Experience using automation or AI tools to monitor product quality at scale
- Bonus: live events or ticketing experience
- Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScript
- Client Platforms: iOS, Android, Web (Desktop/Mobile)
- Technologies: OAuth2.0 & Identity Management, Payment Tokenization
- Event-driven Technologies: RabbitMQ, Kafka
- Datastores: Postgres, Redis, Memcache, Elasticsearch
- Cloud: AWS
- Version control: Git (Gitlab)
What the job involves
- This role doesn't have its own squad. You'll deliver through other teams' roadmaps. That means setting the strategy, making the case, and partnering closely with PMs, engineering and design leads, and marketers to turn a fragmented journey into one experience. If you're energized by impact through influence rather than direct ownership of a single surface, this role is for you
- Drive the vision, strategy and metrics for how fans get from marketing channels (paid search, paid social, SEO, affiliates, partner links, email, push) through landing and through checkout
- Stay on top of how discovery is changing, including AI assistants, AI-driven search and social commerce, and bring those opportunities to the right teams
- Optimize the strategy for landing experiences (performer, venue, category and campaign pages, plus app deep links), so what fans see matches the ad, email or search that brought them
- Lead the charge for cross-cutting features fans meet after they land, such as price display, credits and incentives, notifications, saved and followed events, and trust signals
- Set up automated quality checks that keep the experience consistent as teams ship, from checks that price display, trust signals and other shared features match across surfaces, to evals for AI-powered experiences and AI agents that continuously walk key fan journeys. Use them to catch broken experiences, regressions and drop-off spikes before fans feel them
- Map the full journey, find where fans drop off between teams, and build the case for fixing those gaps with data, research and clear sizing of the opportunity
- Dig into the data yourself: analyze funnel, channel and experiment results, monitor journey metrics for shifts, and turn what you find into clear recommendations for partner teams
- Run continuous discovery on the shopping experience, including fan research, data deep dives and competitive teardowns, and turn what you learn into a steady pipeline of ideas and experiments for partner teams
- Shape the roadmaps of our Product and Marketing Teams. Bring prioritized, well-scoped opportunities into planning and get them committed
- Run regular working sessions with partner teams to keep journey work aligned, sequenced and moving
- Work AI-native: prototype ideas with AI coding tools to win buy-in from partner teams, use AI to synthesize research and data at speed, and share the workflows that work so other PMs adopt them
- Champion the fan journey across the company, celebrate wins, and mentor junior members of the product team
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$75.9m
SERIES D
Total funding: $417m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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