Senior Director of Product Management, ServiceTitan
FinTech
$271.8-436.2k
Salary dependent on location. Plus bonus & equity.
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$271.8-436.2k
Salary dependent on location. Plus bonus & equity.
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 8+ years of product management experience, with at least 4 years leading teams in fintech, payments, or embedded finance in a high-growth SaaS or technology environment
- Deep domain knowledge of the payments ecosystem; gateways, processors, interchange economics, network rules, and the nuances of merchant acquisition in both online and in-person contexts
- Proven track record of managing complex commercial partnerships with financial institutions, processors, or lenders; including negotiating and structuring deals end-to-end
- Experience owning P&L accountability or operating with GM-level business ownership; you track revenue levers, margin dynamics, and make resource decisions accordingly
- Strong cross-functional leadership skills; you build alignment across Sales, Ops, Engineering, and Finance without relying on org chart authority
- Exceptional communication and executive presence; you make the case for investment decisions at the CFO and CTPO level and can simplify complex tradeoffs for any audience
- Strategic vision paired with a strong ability to execute in ambiguous, fast-moving environments
- A genuine passion for the trades and commitment to ServiceTitan’s mission to empower the people who keep the world running
- An MBA or advanced degree from a top program is a plus
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- This is a high-impact role at the intersection of product, business, and financial services; in an industry ripe for transformation. If you lead with conviction, build with purpose, and want your work to matter to the people doing it, we want to hear from you
- As Senior Director of Product Management, Fintech, you’ll lead strategy, execution, and growth for one of ServiceTitans most critical and fast-growing product areas
- This is a high-ownership role for a product leader who thinks like a business owner; someone who connects payments infrastructure to P&L outcomes, structures partnerships with processors and lenders, and builds the cross-functional alignment that makes complex fintech products actually ship
- From day one, you’ll have the autonomy, executive support, and cross-functional partners to make bold, impactful decisions
- Your goal: develop and deliver a suite of financial products; including Money-In solutions like payments, Tap to Pay, Pay by Bank, and consumer financing, as well as Money-Out solutions like Payables, Business and Fuel Cards; to empower trade professionals, streamline their operations, and drive revenue growth
- Product & Business Strategy:
- Own the product roadmap for ServiceTitan’s Fintech suite, balancing near-term execution with a multi-year vision for how financial tools transform the trades
- Drive the evolution from checks to digital payments; integrating modern payment methods including Tap to Pay and Pay by Bank
- Lead strategic decisions on Money-Out products (Payables, Business and Fuel Cards) using a disciplined build, buy, or partner framework
- Analyze performance data, identify growth opportunities, and implement plans to achieve program goals
- Product Development & Execution:
- Lead product teams in building exceptional payments and embedded finance solutions that deliver measurable customer value and drive engagement
- Partner closely with Engineering on technical architecture and delivery, maintaining a strong understanding of the systems you’re building on
- Define and track success metrics; use data to diagnose performance gaps and course-correct quickly
- Commercial Partnerships:
- Cultivate and manage relationships with key fintech partners; gateways, processors, issuing banks, and lenders; from deal structure through integration and performance
- Collaborate with Business Development to identify, evaluate, and close strategic partnerships that expand product capability and customer reach
- Negotiate commercial agreements with sophistication, balancing speed to close with long-term structural flexibility
- Cross-Functional Leadership:
- Act as the connective tissue across Product, Engineering, Sales, Marketing, Business Development, Compliance, and Finance to ensure the Fintech program succeeds
- Drive customer acquisition, transaction volume growth, and adoption of new products in partnership with Sales and GTM teams
- Build executive alignment and make the investment case for the Fintech roadmap with the senior leadership team
- Compliance, Risk & Reporting:
- Work with Compliance and Legal to ensure all Fintech products meet regulatory requirements across relevant jurisdictions
- Implement risk management strategies that protect ServiceTitan’s financial health and customer trust
- Report portfolio performance to executive leadership with clear insights, trend analysis, and actionable recommendations
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 49 more jobs at ServiceTitan