Customer Success Manager, Dexterity

• 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
• Bachelor’s degree in Engineering, Statistics, or a related technical field
• Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
• Self-driven, and highly independent
• Experience supporting programs involving hardware, software, and real-world deployments

Desirable

• We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers’ expectations
• You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities
• You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements
• Support customer communications by providing clear updates on program milestones, risks, and timelines
• Help manage customer expectations in partnership with the product lead
• Translate technical challenges into understandable updates for non-technical stakeholders
• Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
• Ensure documentation is accurate, complete, and delivered on time
• Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
• Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
• Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents
• Coordinate execution activities across engineering, product, and operations teams
• Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
• Assist with customer transition activities, including documentation, training coordination, and handoff support
• Participate in on-site surveys to gather environmental, operational, and technical requirements
• Document site-specific constraints and incorporate findings into program plans
• Domestic and international travel as required (20%)
• Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
• Track dependencies, risks, and action items and escalate issues as needed
• Help maintain program schedules and status reporting