Speedy car financing
21-100 employees
Posted today
£30-35k
21-100 employees
Company mission
To help customers take control of and experience car finance freedom.
Role
Who you are
- This is a role for someone who is a great listener, stays calm under pressure, and genuinely wants to help people through a difficult moment. You don't need years of experience, just the right attitude and a real care for getting the customer outcome right
- A customer-first mindset. You care about doing the right thing by people, especially those going through a hard time
- Great communication. You're confident and warm on the phone, a strong listener, and able to hold difficult conversations with empathy
- Calm and resilience. You stay composed and professional, even when a call is tough or emotional
- Organisation. You keep on top of your workload and record information accurately
- Drive and teamwork. You want to hit your targets and support the people around you
- No collections experience? No problem. You don't need a background in collections. We'll give you full training and teach you everything you need to know. What matters most is the right attitude and a genuine care for customers
- Call centre experience would be great. Time spent in a call centre, or any other phone-based role like customer service or retail, would be a real plus, but it isn't essential
- Genuine excitement for Carmoola's mission and the chance to help shape how people get on the road
- If you don't tick every box, please apply anyway. We care far more about attitude and potential than a perfect match on paper, and we'd love to hear from you
What the job involves
- You'll be on the front line of our Collections team, talking with customers who have fallen behind on their payments and helping them find a way forward
- This is a high-contact role built around the phone, so you'll need to be confident and comfortable talking to people. From the first conversation through to putting an affordable payment plan in place, you'll play a real part in keeping people on the road while making sure they are treated fairly every step of the way
- Support customers who've fallen behind. Make outbound calls and handle inbound contact with customers in arrears, having honest, empathetic conversations to understand their circumstances
- Find fair solutions. Agree realistic, affordable repayment arrangements that work for the customer and for Carmoola, and follow them through to completion
- Spot and support vulnerability. Recognise when a customer needs extra care, follow our vulnerability process, and escalate where the situation calls for it
- Keep accurate records. Log every interaction clearly and completely so each account has a full, compliant history
- Do right by the customer, every time. Work within FCA guidance and Consumer Duty, treating customers fairly in every conversation
- Contribute to the team's goals. Meet call and collection targets while keeping quality and good customer outcomes front of mind
Salary benchmarks
Our take
The current car buying experience lacks clarity around pricing and cost, meaning that buyers are often unable to make informed decisions regarding financing until very late into the process. Carmoola offers a solution to this by providing speedy financing options at the start of the buying process, placing control back into customers' hands.
The company is able to offer this radically different strategy through new, innovative ways of approaching risk assessments that are geared towards transparency. Further, while other digital lenders and brokers require some phone calls and paperwork, Carmoola differentiates itself by operating entirely online for a more streamlined customer experience.
Funding has allowed the company to scale rapidly, and plans include a continuation of this growth through new hires and development invested into its platform. Recognition as an industry disruptor has been signified by its inclusion on the Startups 100 Index for 2026.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$21.1m
SERIES A
Feb 2023
$11.6m
SERIES A
Total funding: $72.8m
Company benefits
- Sky's the limit growth opportunities
- Stock Options, we want you to share in the success that we are building together
- The opportunity to learn fast, amongst like minded peers
- Modern office space in bustling Kings Cross, with all the expected Startup Mod Cons
- 25 days Holiday (+Bank Holidays)
Company HQ
Royal Arsenal, London, UK
Leadership
Roman Sumnikov
(Co-Founder & Co-CTO)Held senior and lead roles as a Software Engineer at Avery Products, Book2Meet and Vable. Sumnikov also worked as the Head of Engineering then CTO at Movebubble.
Aidan Rushby
(Co-Founder & CEO)Previously the co-founder and CEO of Movebubble.
Igor Gordiichuk
(Co-Founder & Co-CTO)Previously worked as a Senior Software Engineer and Team Lead at WDS. Also worked as a Lead Software Engineer at Vable and CTO at Movebubble.
Jasper Dykes
(Co-Founder & Board Member)Dykes is the founder and current CEO of Fly Now Pay Later. He is also an investor in Revolut and Mercury.
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