Freelance Customer Success Manager, Root Global

Slovenian-Speaking

Salary not provided

Mid and Senior level

Remote from Canada, Europe, UK, US

Decarbonization infrastructure for the food & beverage supply chain

Be an early applicant

Decarbonization infrastructure for the food & beverage supply chain

21-100 employees

B2BSustainabilityFoodSupply ChainAgricultureBusiness IntelligenceMachine LearningSaaSAccountingEnvironmental

Be an early applicant

Salary not provided

Mid and Senior level

Remote from Canada, Europe, UK, US

21-100 employees

B2BSustainabilityFoodSupply ChainAgricultureBusiness IntelligenceMachine LearningSaaSAccountingEnvironmental

Company mission

To build software that helps food brands get to net zero emissions - by becoming the data infrastructure that powers pricing and purchasing decisions across the food industry.

Job

Company

Role

Who you are

No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root!
Native-level Slovenian (written and spoken) — this is a hard requirement
Professional proficiency in English, our internal working language. German skills beneficial
Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
Self-organized, reliable, and able to work independently with minimal supervision
Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools
You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a 'perfect' candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! 🤗

What the job involves

This is not a full- or part-time position
We're looking for a freelancer to support our Slovenian-speaking customers on a project basis
After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform
Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space
Running virtual trainings with Slovenian-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
Acting as a trusted point of contact for Slovenian-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns
Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step

Application process

Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days
We send you prep material for each step and maximise transparency at every step

Our take

Food and beverage supply chains are responsible for between 20% and 30% of global greenhouse gas emissions, and it’s something businesses can’t sweep under the rug any longer. Tightening regulations require that businesses disclose their climate performance, and stakeholders and customers are paying close attention. Bad climate practices are increasingly bad for business, and Root Global is looking to help companies keep their performance up.

The Root software platform is designed to help food and beverage companies shoot for a zero-carbon future, by offering what Root hopes will become an industry-wide carbon operating system. Essentially, a database providing full life-cycle carbon emission data so businesses can make climate practise decisions based on accurate, comprehensive data - instead of the current system of upstream and downstream estimates.

This could prove a highly valuable proposition. Increasingly large numbers of companies are setting science-based climate targets, but research suggests the majority of these are distant, imprecise, or lack actionable road maps to get there. So, solid carbon accounting software is in urgent demand, and if Root can build out the client base necessary for industry-wide coverage, it stands to make a substantial impact.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jul 2022

$2.9m

SEED

Total funding: $2.9m

Company benefits

🚚 Financial and administrative support with your move to Berlin
🏖️ Minimum of 25 days of vacation days per year. Yes, minimum
🧠 Individualised learning budget to get 3x the horse power
💌 Participation in a unique climate-tech and food-tech community
🚲 A mobility subscription that reduces or offsets your emissions from commuting
🎧 A Spotify subscription so you can do your most productive work
🏋️ A fitness subscription so you can clear your head in your time out of the office
👗 Probably the coolest startup merch in the world

Company HQ

Moabit, Berlin, Germany

Leadership

Maurice Hensel

(CEO & Founder)

Previously MD of Frankfurt School Student Consulting, then took up various internships at HomeToGo, Luminovo, and Project A Ventures. Served as Head of Growth at Acapela, and co-founded Cocoon.

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