Customer Account Manager, HackerRank

• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
• Believe in long-term partnerships and being the trusted advisor for your customers
• Enjoy owning the customer relationship and captaining an extended team
• 8+ years of Account Management and/or SaaS platform sales experience
• Experience working with Fortune 500 Companies
• Grit – You have the perseverance and resilience to navigate challenges, stay persistent in solving customer problems, and push forward to deliver meaningful outcomes
• Curious – You constantly seek to understand your customers’ goals, challenges, and industry trends, asking insightful questions that uncover opportunities
• Relationship-Oriented – You build deep, meaningful connections with customers, acting as a trusted partner who is invested in their long-term success
• Strong Communicator – You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams
• Expert – You develop a deep understanding of HackerRank’s platform, industry best practices, and customer use cases to provide high-value strategic guidance
• Organized – You manage multiple accounts, track key milestones, and maintain up-to-date reporting, ensuring customers receive proactive, structured engagement
• Collaborative – You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met
• Successful – You are results-driven, focused on customer outcomes, and take pride in achieving high retention, adoption, and expansion metrics

Desirable

• We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. This position is Full-Time and Remote within the US
• In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth
• Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes
• Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers and be responsible for all renewal, expansion, and revenue
• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Formulate and execute Book of Business (BoB) strategies that prioritize customer adoption, engagement, and measurable value realization alongside growth objectives
• Create and implement tailored Account Strategies to drive customer outcomes, align with business goals, and ensure long-term retention
• Strategically guide customers through their journey, ensuring they derive continuous value from HackerRank and achieve their hiring and talent development goals
• Lead internal and customer teams as the captain to remove roadblocks and accelerate adoption
• Drive proactive customer engagement, ensuring the right cadences, check-ins, and QBRs happen to reinforce long-term partnership & success
• Build and strengthen relationships with executive sponsors, champions, and key stakeholders to embed HackerRank as a critical part of their hiring and workforce strategy
• Monitor customer health, adoption trends, and engagement levels, ensuring the pipeline for expansion aligns with customer needs and strategic priorities
• Ensure seamless renewals and expansions by reinforcing success early and often, helping customers see the long-term value of HackerRank before renewal discussions begin
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion
• Maintain accurate forecasts and pipeline visibility, focusing not just on deal execution but also on customer health and expansion readiness