Technical Delivery Manager, Altana
Public Sector
Office located in Holborn, London
Supply chain visibility platform
Open for applications
Supply chain visibility platform
201-500 employees
Open for applications
Office located in Holborn, London
201-500 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders
- You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences
- You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes
- Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
- You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives
- You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already
- Nice to have:
- An active UK Security Check (SC) clearance
- Experience working with public sector customers in the UK and overseas
- Experience in the supply chain or logistics industry is a plus, although not required
- Experience conducting self-directed data analysis to answer questions, ideally using SQL or similar languages
What the job involves
- We’re looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our public sector customers, guiding them in effectively and efficiently operating Altana’s platform. As a TAM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success. You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value
- Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers. You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes
- Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers
- Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points
- Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams
- Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases
- Be held accountable for effectively synthesising and communicating feedback to the product team
- Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams
- Collaborate with our Implementation Engineering team to ensure successful delivery and work closely with our Sales Engineering team to identify and prioritise growth opportunities
- Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality
- Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals
- Grow to become an expert in how governments and enterprises can leverage technology to address supply chain risk, trade enforcement and trade facilitation use cases
Salary benchmarks
Our take
Altana’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana’s success has attracted interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4T reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with partnerships with the likes of Maersk, it has had good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Competitive base salary: We offer competitive base salaries to recognize the incredible work our employees do.
- Learning & development: We support your development through regular performance check-ins and offer financial support for Learning and Development initiatives.
- Health benefits: We offer full global benefits, including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US.
- Paid time off: We provide a generous PTO policy, including paid sick time, to support your well-being in and out of the office.
- Equity program: We instill ownership by offering competitive new hire equity grants, plus the opportunity to gain more equity along the way.
- Parental leave: We offer up to 26 weeks of fully paid parental leave to support you and your family.
Company HQ
Financial District, New York, NY
Leadership
Raphael Tehranian
(Co-Founder & COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Co-Founder & Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(Co-Founder & CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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