Technical Support Engineer, Twin Health

$55-75k

Opportunity for equity participation

SQL

AWS

JavaScript

Python

Django

Java

Node.js

Kibana

Splunk

Salesforce

Zendesk

JIRA

REST API

Junior and Mid level

Remote in US

More information about location

Individualized healthcare guidance for chronic metabolic diseases

Be an early applicant

Individualized healthcare guidance for chronic metabolic diseases

501-1000 employees

HealthcareB2CPersonal healthArtificial IntelligenceMedTech

Be an early applicant

$55-75k

Opportunity for equity participation

SQL

AWS

JavaScript

Python

Django

Java

Node.js

Kibana

Splunk

Salesforce

Zendesk

JIRA

REST API

Junior and Mid level

Remote in US

More information about location

501-1000 employees

HealthcareB2CPersonal healthArtificial IntelligenceMedTech

Company mission

To transform lives by empowering people to reverse and prevent chronic metabolic diseases, improve energy and physical health, and extend lifespan.

Job

Company

Role

Who you are

BA/BS degree in Computer Science, Computer Engineering or related technical fields
Minimum of 1 to 2 years of experience in Product Support, Reliability Support, Quality Assurance or related fields
Minimum of 1 to 2 years of programming experience
Minimum of 2 years of project management experience communicating with internal and external stakeholders
Strong experience with HTML5 and CSS3
Strong experience with Rest API
Excellent analytical skills in analyzing large datasets using SQL
Familiarity with CRM systems, including Zendesk, Salesforce, and Jira
Strong oral and written communication skills

Desirable

MS degree in Computer Science, Computer Engineering or related technical fields
Strong programming experience with one or more: Python, Java, JavaScript, Django, Node.js
Strong experience in troubleshooting mobile applications
Strong experience with AWS
Strong experience with Splunk, Kibana, or any log search tools
Ability to work in a fast paced and agile development environment
This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

What the job involves

As a Product Reliability Engineer, you will apply deep system techniques and product knowledge to investigate, triage, and resolve the most complex issues from other support channels
In addition to providing product support, this role requires strong communication skills who can consult with a wide range of stakeholders, including product teams, engineering teams, data-science teams, and non-technical audiences
Be the technical expert on Twin products and provide exceptional product support
Diagnose and resolve the most complex issues from other support channels in a timely manner
Analyze issues to identify root causes and develop solutions
Partner with product/engineering management to improve product quality and provide better user experience
Build process and troubleshooting documentation in the product support knowledge base and runbook
Provide training and knowledge transfer
Work on technical and non-technical projects
Build tools to automate manual tasks and redundant processes
Participate in the weekend on-call rotation to address mission-critical incidents as they arise
Additional duties as assigned

Our take

Metabolic Syndrome affects over a billion people worldwide, and can massively increase the risks of heart disease and stroke. Although the root cause is known to be differences in metabolic performance, each case is so complex and unique as to stifle investigation into preventions and treatments.

Twin Health aims to combat this problem with its Whole Body Digital Twin. Leveraging AI and wearable sensors, the system creates a dynamic digital representation of the individual’s metabolism. Both patients and doctors can then use this to inform decisions about nutrition, sleep and activity that could help reverse or prevent a variety of chronic metabolic diseases.

Importantly, Twin Health's work is supported by high-quality research that has been peer-reviewed and published in leading journals. This science-first approach supports impressive results such as over 70% of users with Type 2 diabetes reporting a remission of symptoms at 12 months into the program.

Steph

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Dec 2023

$50m

LATE VC

Oct 2021

$140m

SERIES C

Total funding: $233.5m

Company benefits

High-quality medical, dental, and vision coverage
HSA/FSA plans, life insurance, and disability
401(k) for retirement
Support from licensed financial wellness advocates
Unlimited PTO
Paid parental leave for birth/adoption (16 weeks of 100% paid leave for the primary caregiver and 8 weeks for the secondary)
Access to benefits supporting overall well-being (eg. pet insurance, gym discounts)
Stipend program (100% personalized and inclusive)

Company HQ

Mountain View, CA

Leadership

Jahangir Mohammed

(Co-Founder & CEO)

Founder and former CEO of Cisco Jasper and Kineto Wireless.

Terry Poon

(Co-Founder & CTO)

Former VP of Engineering at Jasper.

Maluk Mohamed

(Co-Founder & VP of Research)

Chairman and Director of the MASTeR Group of Institutions.

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