Leave Specialist, Sparrow
Employee leave management software
Open for applications
Employee leave management software
201-500 employees
Open for applications
201-500 employees
Company mission
To take the stress out of employee leave, eliminate the associated headache of compliance for employers, and ultimately save time and money.
Role
Who you are
- Superior organization skills and detail-oriented. You're able to track various tasks from different leaves and ensure nothing gets lost
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls
- People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills
- Learner's mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment
- Proactive. You're always anticipating what might come next and how better to support the Leave Specialist team
- Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately
What the job involves
- Excel at supporting our customers:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat)
- In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions
- Evaluate our impact at each leave life cycle
- Implement process improvements to resolve inefficiencies and address customer pain points
Our take
Taking leave from work can initially seem like an easy process, but in reality it’s often stressful and time-consuming for all involved. Employers must comply with ever-changing regulations at local, federal, and state levels which makes the leave process a legal minefield, and large quantities of paperwork must be tackled by many different departments.
Sparrow develops software that allows the HR departments of enterprises to automate the compliance and admin process of employee leave, with the ultimate aim to make taking leave stress-free for employees and employers alike.
Whilst Sparrow faces competition from similar companies, its benchmarking and consulting processes are unique and can tackle complicated and unexpected leave situations where similar products often fail. With substantial funding awarded in 2022 being used to accelerate sales, product development, and team scaling, Sparrow is retaining its edge.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
57% female employees
97% employee growth in 12 months
Company
Funding (1 round)
Feb 2022
$20m
SERIES A
Total funding: $20m
Company benefits
- Everyone is an Owner
- Flexible Time Off
- Paid Family & Medical Leave
- Paid Health, Dental, and Vision
- Life Insurance
- Short-Term & Long-Term Disability Benefits
- Flexible Spending Account (FSA)
- Commuter Benefits
- WFH Office Reimbursement
- Work From Anywhere
Company values
- We have limited bandwidth - Our business has grown faster than our company. Leave affects everyone. Sparrow’s market is the intersection of people who have jobs and people who take time off work. We do not just lead this market. We invented it. This means that we need to work together to ensure we clearly understand the impact each project will have before we start working.
- We don't have all the answers - The problems we’re solving are beyond our current expertise, meaning that there is incredible room for growth for everyone joining Sparrow. We are willing to give enormous responsibilities to people at any stage of their career if they demonstrate the ability to run with them.
- We build for the long-term - Building a sustainable team and product is a marathon, not a sprint. We believe in investing time in planning, communication, training, and personal growth -- so that we are all able to have a lasting impact together.
Company HQ
Rincon Hill, San Francisco, CA
Articles
Leadership
Deborah Hanus
(CEO)Started as an AI Researcher at MIT, Harvard, and Google Brain with funding from the National Science Foundation. Lived in Cambodia for a year as a Fulbright Scholar.
Samarth Keshava
(CTO)14 years at Google Search. Was a Senior Staff Software Engineer, and ran the engineering team responsible for the overall UI of the Google Search Results Page. Graduated from Yale.
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