Program Manager, Hootsuite
Business Technology
CA$100.7-141.1k
Salary for the US is $130,000—$182,000 USD
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$100.7-141.1k
Salary for the US is $130,000—$182,000 USD
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Bachelor’s degree in a relevant field or related discipline
- 8-12 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience
- Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization
- Excellent analytical skills with keen attention to detail
- Strong organizational and prioritizing skills with ability to multi-task
- Current SA, SM or Project Management certification required
- Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP)
- Strong communication ability, verbally and written, with both management and technical audiences at all levels
- Experience with project management tooling
- Ability to work with a global team required
- Strategic thinking required
- Thought leadership required
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We are seeking a Program Manager to join our PMO team and own program and project management efforts for specified business unit(s)
- This individual will be responsible for planning, and consistent execution within a budget and with minimal disruptions
- Based out of Canada or the US (in accordance to provinces/states we can hire in legally), the Program Manager will report to the Director of Program Management focused on Delivery
- Program Planning:
- Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority
- Promote communication across cross-functional teams to ensure alignment during the planning phase
- Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities
- Program Execution:
- Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed
- Maintain tools and processes for tracking resource availability, commitments, and overall capacity
- Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects
- Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment
- Share insights and lessons learned from previous projects to improve overall delivery processes
- Program Communication & Coordination
- Facilitate communication with cross-functional stakeholders to support alignment during planning and delivery
- Keep key stakeholders informed of progress against critical milestones
- Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities
- Data Analysis:
- Collect and analyze relevant data and recommend improvements within projects
- Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction
- Governance:
- Help maintain standardized processes and guidelines for program management within the assigned area
- Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement
- Provide ongoing training and support to team members in the adoption of best practices for planning and execution
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 18 million customers, and used by over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022 (like many of its peers, the company engaged in several rounds of layoffs), it has since reworked its leadership team to get back on course as the economy recovers.
Just like its acquisition of Sparkcentral saw the company expand into customer service, its more recent purchase of Talkwalker sees it integrate AI into its platform. The combined offering will supply businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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