Strategy & Operations, Sprinter Health

• This role is ideal for someone with experience in consulting, banking, business operations, strategy and operations, or health-tech operations who wants to own meaningful patient operations problems in a fast-growing startup
• You should be energized by ambiguity, motivated by patient impact, and comfortable operating without a fully defined playbook
• Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role. Pre-IPO health-tech experience strongly preferred
• Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
• Worked in a startup, high-growth company, or similarly fast-moving environment
• Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
• Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
• Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
• Balanced multiple projects at once while maintaining ownership of execution details
• Operated effectively with shifting priorities, incomplete information, and imperfect processes
• Built clear analyses, project plans, business cases, operating docs, or decision memos
• Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
• Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
• Communicated clearly with both senior leaders and frontline operators
• You turn ambiguous healthcare operations problems into structured plans and measurable outcomes
• You are equally comfortable building a model, writing a memo, running a pilot, and jumping into the workflow yourself
• You do not stop at identifying the issue; you help fix it
• You use data to focus the team on what matters most, but you also understand what is happening on the ground
• You move quickly, learn from imperfect information, and iterate based on results
• You build trust with clinical, operational, product, engineering, and frontline teams
• You know when to solve something manually first and when it is ready to become a system
• You care deeply about the patient experience and understand that operational details directly affect whether people receive care

Desirable

• We’re looking for a Senior Associate, Strategy & Operations to join our Patient Operations team and help improve the systems that connect patients to the care they need
• This is a high-ownership, cross-functional role for someone who combines structured problem solving with hands-on operational execution
• You’ll work closely with the VP of Patient Operations and partner across Clinical Operations, Product, Engineering, and frontline teams to identify where patient workflows are breaking, design practical solutions, test them manually, and help turn what works into scalable systems
• This role is especially well suited to someone who has worked in a healthcare, health-tech, clinical operations, payer/provider, or patient-facing environment and understands that operational details directly affect care delivery
• We are looking for someone who can bring both analytical rigor and real-world healthcare operating judgment to problems like appointment completion, patient re-engagement, scheduling workflows, service expansion, and frontline execution
• The right person is comfortable moving between strategy and execution. One day, you may be analyzing appointment completion data and building a case for where to focus
• The next, you may be coordinating contractor schedules, re-engaging patients who missed a scheduling window, or running a manual pilot to prove a new workflow before it gets productized
• Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
• Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
• Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
• Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
• Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
• Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
• Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
• Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
• Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
• Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
• Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
• Monitor initiative performance using data tools and translate operational data into clear recommendations
• Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners
• Reviewing appointment completion data to identify where patients are falling out of the workflow
• Running a QA review on failed or incomplete appointments and identifying root causes
• Designing a manual pilot to improve booking, re-engagement, scheduling, or completion rates
• Building a lightweight model or dashboard to flag high-risk appointments
• Partnering with Clinical Operations to refine a workflow before rolling it out to frontline teams
• Writing a project plan or operating doc for a new partner-requested service
• Coordinating directly with internal teams or contractors to make sure a pilot runs successfully
• Turning learnings from a manual process into product requirements for Engineering
• Preparing a recommendation for leadership on which operational lever to prioritize next
• Communicating progress, blockers, and impact across cross-functional stakeholders

• We aim to complete the interview process within 2–3 weeks. It will usually consist of:
• Recruiter Screen: Background fit, motivation, and compensation alignment
• Hiring Manager Interview: Operations experience, healthcare exposure, problem-solving approach, and patient operations fit
• Case Study / Working Session: Structured problem solving, data fluency, execution judgment, and communication
• Cross-Functional Interview: Collaboration style and ability to partner across Product, Clinical Operations, Engineering, and frontline teams
• References: Validation of performance, judgment, and working style