Hardware Program Manager, Canary Technologies
$175-210k
More information about location
Providing hospitality technology
Be an early applicant
Providing hospitality technology
201-500 employees
Be an early applicant
$175-210k
More information about location
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- Took one hardware product from the first specification to units in the field at a small company, and owned the whole product — not one part of it (e.g. only the enclosure, the circuit board, or the schedule)
- Designed and built the hardware, not bought a finished terminal (e.g. an Elo touchscreen in a standard enclosure)
- Does the work: has done substantial hands-on hardware work personally in the last six months, not only through a team
- Has managed outside design consultants and/or a factory, including rejecting a design that was not correct
- Knows enough industrial, mechanical, and electrical design to find errors in a consultant's or factory's work (does not need to produce CAD)
- Lives in New York City or will relocate
- Bonus: has put unattended payment terminals into a product — terminal selection (e.g. Ingenico Self series, Verifone UX / P400, PAX IM30, ID TECH VP series), key injection (DUKPT / P2PE, at a certified key injection facility or via remote key injection), installation in the enclosure within PCI PTS limits (bezel, tamper protection, cables), and gateway / PSP certification
- Bonus: has set up the path from factory to customer site — freight, customs and duty; 3PL vs. in-house warehouse; staging before shipment (imaging, key injection, kitting, serial numbers); last-mile delivery and install dates; spare parts and returns
What the job involves
- Canary sells a self check-in kiosk to hotels, and this role owns it. This is Canary's first hardware hire: we have no in-house industrial, mechanical, or electrical engineers, so outside design consultants and the factory do the design work
- You'll write the specification, select the design consultants and the factory, and review every design — rejecting any design that isn't correct
- You won't make the CAD drawings, but you'll know enough to find the errors in a consultant's or factory's work; in year one you do the majority of the work yourself, then build the team
- Own Canary's self check-in kiosk end to end, from the first specification to units in the field
- Own the product specification that design consultants and the factory build to
- Review each design from consultants and factories, find the errors, and reject any design that is not correct
- Do the hardware review work yourself in year one — there is no other hardware staff
- Build and hire the hardware team as the function grows
- Integrate the unattended payment terminal into the kiosk: terminal selection, key injection (DUKPT / P2PE), installation in the enclosure within PCI PTS limits, and gateway / PSP certification
- Build the fulfillment pipeline from factory to hotel: freight, customs and duty, and the choice between a 3PL and an in-house warehouse
- Design pre-shipment staging (imaging, key injection, kitting, serial numbers) so every kiosk arrives at the hotel ready to install, and coordinate last-mile delivery against install dates
- Own spare parts and the return process for units that fail in the field
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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