Account Director, AlphaSense
Corporate
Market intelligence and search platform
Be an early applicant
Market intelligence and search platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- You’ll need to be versatile
- 5+ years of experience
- Relationship-driven: You have a strong ability to develop instant rapport with new people and you’ve demonstrated success at managing and growing relationships across large, nuanced accounts - including Fortune 500 companies
- A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
- Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly
- You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment
- Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers
- A strong communicator: You’ll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. You’ll need to distill and explain complex issues in simple terms
What the job involves
- The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world
- The Customer Success team are value-added partners to our clients
- We are extremely consultative in our approach and will do everything we can to solve client challenges through our product
- We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible
- We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business
- The Account Director, Corporate role is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base
- In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions
- You will work with a variety of clients across all industries and verticals
- In this role, you’ll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account
- While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Directors go much deeper
- The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication
- Maximize retention rate across the book of business
- Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
- Identify revenue at risk in order to best position the company to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities within the book of business
- Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
- Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
- Hold Business Reviews with key stakeholders
- Plan and execute new user onboarding and training initiatives
- Consistent proactive outreach with material and information that’s relevant for our user base
- Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
- Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
- Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
Salary benchmarks
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company values
- Customer obsession - We measure ourselves against a simple yardstick: do our clients rave about us?
- Passion for product - Building a powerful yet simple and beautiful product is in our DNA
- Results - We value execution and outcomes over appearance and office politics. It’s that simple
- Diversity of perspective - Great ideas come from everywhere and anywhere
- Think big - We believe AlphaSense can change the game, and possibly the world
- Ownership - As owners of AlphaSense, it’s everyone’s job to ensure we do great work - and to always look for opportunities to do better
- Acceleration - We’re a fast-growing and fast-moving company. Do it, iterate, and try again
- Trust - We trust our colleagues to do what’s right and what’s best for the company
- Teamwork - Helping our colleagues succeed always comes first. We are serious about our work - and have fun too
Company HQ
Union Square, New York, NY
Articles
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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