Client Success Executive, Arine
$150-180k
More information about location
Comprehensive medication management
Be an early applicant
Comprehensive medication management
201-500 employees
Be an early applicant
$150-180k
More information about location
201-500 employees
Company mission
To ensure that every individual receives the safest, most effective and most appropriate treatment for their unique and evolving healthcare needs.
Role
Who you are
- 3-5 years of experience in account management, client success, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable
- Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred
- Strong knowledge of medication therapy management, comprehensive medication management and optimization strategies highly desirable
- Excellent written and verbal communication skills; ability to articulate Arine’s value proposition in the market and to translate complex concepts into digestible and understandable messaging required
- Ability to lead a team to successfully drive a project to completion from initiation through planning, execution and closure. Strong knowledge of and ability to execute integrated project change control processes
- Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
- Bonus points for Doctor of Pharmacy (PharmD) degree
What the job involves
- This position offers the opportunity to work with a collaborative team that is at the heart of where Arine has impact - with our clients and their members
- You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine’s rapid growth
- Arine is saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care
- Arine is seeking a mid-level Client Success Executive to build and grow relationships with our clients
- This role is responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders
- You will be accountable for all aspects of client management including deployment and ongoing client support in service of client goal attainment – improving outcomes and reducing cost
- You are a good fit if you excel in strategic thinking, active project management, clear internal and external communication, and the ability to drive results for our clients
- As a client-facing leader, you will be responsible for developing and executing the strategy required for Arine to deliver on our client’s goals and objectives
- Serve as the primary point of contact for clients, overseeing all performance and technical aspects of the client life cycle from implementation through maintenance and partnering with clients to identify capacity for growth
- In conjunction with Marketing and Leadership, generate and document use cases, case studies, white papers, and other client success examples to celebrate client success and build Arine brand awareness
- Understand each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed
- Identify and implement Client Success process enhancement opportunities
- Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and we understand internal engagement and activity metrics underpinning that performance
Our take
Medication mismanagement costs the healthcare industry a huge amount of money every year, plus it has a significant impact on patient outcomes. Arine is looking to solve this problem head-on with its comprehensive medication management solutions powered by AI.
Arine was founded by an experienced team of health experts and senior developers, whose joint expertise has shaped the platform considerably. The company improves ROI for health plan providers, while increasing patient satisfaction and reducing readmission rates. Confidence in its tech is riding high in the industry, with the company raising an impressive amount of funding since its launch.
The health plan industry is changing rapidly, with many startups looking to disrupt outdated processes. However, Arine's considerable impact, financial backing and industry recognition make it a stand-out, with the potential to significantly scale in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2025
$30m
SERIES C
Aug 2022
$18.5m
SERIES B
Total funding: $59.5m
Company benefits
- Medical, dental & vision Insurance
- Flexible vacation
- Arine's 401k or Roth 401k benefit
- Remote: we are based in San Francisco, but you can work from anywhere in the US
Company HQ
Financial District, San Francisco, CA
Leadership
Yoona Kim
(CEO & Co-founder)Was Associate Director of Health Economics & Outcomes Research at Gilead Sciences. Also served as Head of Clinical Modeling & Analytics at Proteus Digital Health.
Penjit Moorhead
(CTO & Co-founder)Worked as a Senior Developer Analyst at Lehman Brothers, and was a Senior Software Developer at Stanford Linear Accelerator Center. Then joined Proteus Digital Health as a Data Scientist.
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