CRM Technical Manager, Utility Warehouse
2 days a week in office
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
2 days a week in office
1001+ employees
Company mission
Our mission at Utility Warehouse is to be the Last Switch our customers ever need to make for life's essential services.
Role
Who you are
- Advanced Braze Mastery: Extensive hands-on experience across the full Braze suite: Canvas, Liquid (advanced filters/tags/loops), Webhooks, Content Cards, and Predictive Suites
- SQL & Data Manipulation: Proficiency in SQL (BigQuery/GCP); able to manipulate large datasets, build segments, and audit data flows between the warehouse and the engagement layer (CDI)
- Technical Stack Fluency: Deep understanding of HTML/CSS specifically for Email/Web/In-App rendering, alongside experience with CDP/ELT tools (e.g., Hightouch)
- API & Integration Expertise: Proven ability to work with REST APIs, JSON payloads, and Connected Content to drive real-time personalisation
- Systems Architecture: Experience mapping Event Taxonomies and designing how user attributes and event properties should be structured to support complex automation
- The Liquid Architect: Equal parts developer and strategist; able to write complex conditional logic and explain the data-flow ‘why’ to senior stakeholders
- Efficiency Obsessed: You don't just ‘send’ a campaign, you engineer a system. You naturally look to automate repetitive tasks via webhooks or scripted workflows
- Data-First Mindset: You view every campaign as a data transaction, ensuring every Liquid tag used is accurate, fresh, and compliant
- Adaptable Technologist: Thrives in high-stakes environments, suggesting agile technical ‘workarounds’ or Liquid optimisations that maintain speed without incurring technical debt
- Collaborative Enabler: Passionate about democratising technology, you measure your success by the technical independence of the squads you support
What the job involves
- We have a great opportunity for an experienced CRM Technical Manager to join our Customer Marketing team
- As the Braze CRM Technical Manager, you are the lead architect and resident expert of our customer engagement platform. You possess a specialised, full-stack technical toolkit centered on Braze and SQL, with an elite mastery of Liquid logic and Data Architecture
- You are not just a campaign executor, you are a Systems Engineer who designs the logic behind our most complex automated customer journeys
- You bridge the gap between marketing vision and technical delivery, acting as a Technical Consultant who could one day audit data schemas in BigQuery and another day be a Master Practitioner who builds sophisticated, API-driven Braze communications
- Your mission is to evolve our CRM stack into a self-serve, automated powerhouse where Braze orchestrates hyper-personalised experiences at scale
- Elite Braze Engineering: Own the ‘Master Build’ for high-stakes journeys. You are the expert in Braze Canvas (including branching logic and Canvas entry properties), Liquid for deep personalisation, and Content Blocks for cross-channel modularity
- Data Strategy & SQL Consultancy: Translate business requirements into sophisticated BigQuery/SQL queries. Design the event payloads and custom attribute schemas that power real-time triggers, ensuring data integrity between our warehouse and Braze
- Advanced Orchestration: Lead the implementation of high-complexity Braze features, including Webhooks for third-party integrations, Content Cards, and In-App Messaging
- Connected Content & APIs: Architect real-time data pulls using Connected Content to inject external API data into communications, reducing reliance on static data and increasing relevancy
- Enablement through Democratisation: Productise the Braze stack for the wider team. Build scalable, Liquid-enabled global templates and Global Content Blocks that allow non-technical users to execute safely within your guardrails
- Automation & Lifecycle Logic: Proactively identify manual bottlenecks. Engineer automated solutions, leveraging Reverse ETL (Hightouch) and scripted Liquid scheduling to minimise operational overhead
- Systemic Troubleshooting: Serve as the final technical escalation point for the CRM stack. Diagnose root causes - from API latency and Liquid syntax errors to CSS rendering bugs - and implement permanent fixes
- Technical Mentorship: Lead the ‘Community of Practice’, upskilling the team in Liquid literacy and SQL basics, while setting the global standard for QA governance and technical documentation
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
Company HQ
Farringdon, London, UK
Articles
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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