Development Support Engineer, CloudBees
$80-100k
+ Equity + Bonus
3 days a week in office
Enterprise DevOps solution
Job no longer available
Enterprise DevOps solution
201-500 employees
Job no longer available
$80-100k
+ Equity + Bonus
3 days a week in office
201-500 employees
Company mission
To empower developers to build better, faster, and safer.
Role
Who you are
- Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
- Basic Linux system administration knowledge
- Good communication skills (English language fluency required)
- The ability to work independently
- The ability to build knowledge of new technologies easily
- A sense of empathy with our customers
- Year of experience - minimum 5 years and above
Desirable
- System administration knowledge, especially Linux, storage, and/or networking
- Knowledge of common enterprise environments & technologies such as LDAP & databases
- Knowledge of common web application architectures, SSL, REST API concepts, etc
- Understanding of Continuous Integration and Continuous Deployment concepts and practices
- Experience with cloud computing environments
- Programming experience, anything from shell scripting to Java development
- Open source community contributions, especially Jenkins
- Previous experience in customer-facing roles
- Computer Science / IT degree or equivalent work experience
- Certifications: Cloud computing providers, Kubernetes, etc
What the job involves
- CloudBees customers rely on our Support team to help them be successful in the use of our products
- Our team is uniquely positioned to help sustain the company’s growth by providing a customer support experience that surpasses expectations
- These positive customer experiences help drive annual renewals and business expansion
- A successful Development Support Engineer (DSE) will use their skills and experience to accurately diagnose customer issues and get them resolved in a timely way, to the customer’s happiness
- In addition, motivated individuals who want to contribute in other ways will have opportunities to work on our collection of internal tools that automate the diagnosis of issues, making the entire team more efficient by reducing manual work
- A typical day in our Support team starts with a scrum meeting where we review open and unassigned cases and help each other with issues we’re stuck on
- Working on active cases, we answer basic questions and also tackle problems that range from the mundane to the fiendishly complicated (it helps if you enjoy a good challenge)
- We collaborate with each other throughout the day, in-person in the Denver office and also via Slack or video calls
- During down time, we build technical knowledge through training and tools development
- Answer customer questions about product usage and best practices
- Diagnose complex technical issues and provide solutions or workarounds
- Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
- Collaborate frequently with members of the Support and Engineering teams
- Contribute to documentation
- Contribute to internal software tools to automate diagnosis of customer issues
- Work a weekend on-call rotation every 4-8 weeks (daytime hours only)
Our take
CloudBees is an automated and end-to-end software delivery platform that enables companies to balance governance and developer freedom. It offers developers and enterprises a raft of solutions to accelerate software development, cutting down on unnecessary hassle and inefficiencies.
With the increasing trend for remote-first workforces, the need to keep development and operations in effective communication has never been more urgent. CloudBees' world-leading Jenkins DevOps server has provided a stable company foundation since 2004, and the company has built on this with a string of strategic acquisitions and integrations to remain a strong DevOps provider.
The company has been working to advance and accelerate product innovation, expand its footprint and broaden its global and regional partnerships, all since hitting the $100M annual recurring revenue mark in 2019. With its track record of keeping pace with the challenges that DevOps organizations face, it's expected that CloudBees will remain a top choice, and it's already being used by the likes of Allianz, Bosch, and HSBC.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2021
$150m
SERIES F
May 2019
$10m
SERIES E
Total funding: $273.2m
Company benefits
- Family First: We support working parents with paid parental leave, including for adoption, so families can bond during that important first year. Leave time varies by country and is locally compliant. We’re proud to support our Bees, and the next generation of innovators!
- Flexible, Remote Work: With Bees across the world, flexibility is a must. We empower employees to work at their personal productivity peak, while staying connected through Slack, video chats, and in-person team off-sites.
- Comprehensive Benefits: We provide competitive healthcare plans that cover medical, dental, vision, retirement, and more. Plus, generous time off to rest, recharge, and spend time with loved ones. Benefits are tailored to local provisions, so you’re supported wherever you live.
- Professional Growth: We invest in the professional growth of our Bees. From conferences and certifications to mentorship and knowledge-sharing. There are plenty of opportunities to sharpen your skills and expand your expertise.
- Health and Wellness: At CloudBees, we believe a healthy workplace supports the whole person. We provide global access to wellness resources like Headspace, along with region-specific tools to care for the mental, emotional, and physical well-being of our Bees.
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Anuj Kapur
(CEO & President)Anuj was previously an Advisor to the CEO at Prosimo.io and Airgap Networks. They were also a President of Corporate Development & Strategy at SAP as well as the CSO at Cisco.
François Déchery
(Co-Founder & CloudBees Unify Executive Sponsor)François previously ran a consultant company Small Creeks. They also spent nearly 4 years at Red Hat as a Director.
Shawn Ahmed
(CPO)Shawn joined CloudBees in 2019 as an SVP & GM of Product & Solution Marketing, moving into the role of CPO in 2021. Prior to CloudBees, they were the President & CEO at Pivotus, Head of Business Analytics, IoT & ML at Splunk, and Founder & CEO of NarrativeWave.
Philippe Van Hove
(CRO)Philippe joined CloudBees in 2024 as an EMEA MD & VP, moving into the role of CRO in 2026. Previously, they were the CRO at Shippeo and the VP of Central & South EMEA at Lacework. They also spent 7 years at Zuora in various VP roles.
Raj Sarkar
(CMO)Raj previously served as an Advisor at Chainlink Labs, as a Builder/Startup Advisor at Sequoia Capital, as an Advisor to the CEO/CMO at Hubilo and as the CMO at 1Password.
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