Professional Services Engineer, Cyberhaven
$85-95k
More information about location
Data loss prevention & insider risk security
Open for applications
Data loss prevention & insider risk security
201-500 employees
Open for applications
$85-95k
More information about location
201-500 employees
Company mission
To safeguard the flow of data in the digital economy so that creators maintain ownership and attribution of their work.
Role
Who you are
- 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space:
- Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products
- Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint
- Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies
- Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building
- Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
- Software debugging skills
- Knowledge of web technologies, APIs, and data integration techniques
- Solid understanding of system architecture, network protocols, and Google Cloud Platform
- Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems
- Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally
- Knowledge of system software design (services, drivers, agents)
- Experience with AI Agent use and creation (Claude Code, Glean, Monday etc)
- Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role
What the job involves
- We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team
- In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions
- Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services
- By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution
- Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments
- Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions
- Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams
- Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines
- Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI
- Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product
- Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations
- Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients
- Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients
Our take
Cyberhaven is a platform that blends risk management, cloud access security and traditional data loss prevention solutions to provide enterprises with robust data protection. As the landscape of data handling evolves, its solutions offers visibility into sensitive data across cloud and on-premises environments, disrupting the DLP industry.
Founded in 2016, Cyberhaven has in recent years accelerated its growth with key leadership hires and innovative advancements in its technology. This has solidified its position as a premier data security partner in the market as it expands its products, global reach and capabilities.
Considerable funding highlights investor confidence in Cyberhaven. In 2025, for example, it raised $100 million at a $1 billion valuation. This supports the company's newest offering of AI tools developed specifically to stop employees from leaking data to places like ChatGPT.
Steph
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2025
$100m
SERIES D
Jun 2024
$88m
SERIES C
Total funding: $238.7m
Company benefits
- Remote-friendly culture
- 100% paid health benefits for you and your family
- Flexible time off
- Potential fast-tracked career advancement opportunities
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Vitaly Chipounov
(Chief Architect & Co-founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they built S²E – a platform for multi-path in-vivo analysis of complex software systems.
Cristian Zamfir
(VP of Reliability & Co-founder)Computer Science PhD at Ecole Polytechnique Fédérale de Lausanne. Inventor of Execution Synthethis, a celebrated method which automates the debugging of concurrent software.
Volodymyr Kuznetsov
(CTO & Co-founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they researched ways of using program analysis and instrumentation to solve cyber security problems.
Radu Banabic
(Architect & Co-founder)Obtained a PhD from Ecole Polytechnique Fédérale de Lausanne, after developing tools and approaches that automatically find bugs and vulnerabilities in large systems.
Nishant Doshi
(CEO)Joined the company in 2024 as Chief Product and Development Officer. Prior experience includes SVP and GM at Harness, CEO and Founder at Propelo and VP of Engineering at Palo Alto Networks.
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