Senior Technical Account Manager, Axonius

Salary not provided
SQL
Python
Bash
Powershell
JSON
Mid and Senior level
Remote from Germany
Axonius

Cybersecurity asset management platform

Open for applications

Axonius

Cybersecurity asset management platform

501-1000 employees

B2BInternet of ThingsSaaSCyber SecurityCloud Computing

Open for applications

Salary not provided
SQL
Python
Bash
Powershell
JSON
Mid and Senior level
Remote from Germany

501-1000 employees

B2BInternet of ThingsSaaSCyber SecurityCloud Computing

Company mission

To give customers a comprehensive and always up-to-date asset inventory.

Role

Who you are

  • At least 4 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills

Desirable

  • Experience building and delivering a technical partner enablement program
  • Familiarity with API’s and their practical application in a real world environment
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and how to effectively extract useful information

What the job involves

  • As part of our rapid growth we are looking for a Senior Technical Account Manager to join our team!
  • As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering
  • Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer
  • Train customers on how to use the product
  • Confidently demonstrate all new features as they are added
  • Build customer relationships and ensure the relationships remain a positive experience
  • Proactively engage with customers to find additional use cases for their environment
  • Conduct regular meetings and QBRs with both the technical and executive customer teams
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer

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Insights

Top investors

142% employee growth in 12 months

Company

Company benefits

  • Competitive compensation
  • 100% coverage of your healthcare premium
  • Flexible work environment
  • Paid parental leave
  • Annual all-company retreats
  • We offer all this… and more

Funding (last 2 of 7 rounds)

Mar 2024

$200m

SERIES E

Mar 2022

$200m

SERIES E

Total funding: $595m

Our take

Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.

The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.

Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.

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Steph

Company Specialist at Welcome to the Jungle