Implementation Consultant, monday.com
More information about location
A global software company transforming how businesses run
Open for applications
A global software company transforming how businesses run
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 2+ years of experience as an implementation consultant, managed services consultant, customer success manager or technical project manager
- Experience leading software implementation or managed services projects that required hands-on build and system configuration
- Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
- Experience with project management, CRM, service desk, and/or collaborative work management software
- Strong project management and problem-solving skills, rooted in computational thinking and systems design
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
- Ability to clearly articulate technical topics to a non-technical audience
- Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA or BS degree preferred
What the job involves
- Our team is growing and we are looking for an Implementation Consultant to join our London Professional Services team!
- In this role, you will train, advise and consult with customers to optimise their use of monday
- Com AI work platform during the course of an implementation project or ongoing managed services engagement
- You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!
- Lead AI transformation and implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality
- Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organisation
- Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed
- Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers
- Act as a project manager for small to medium-sized projects by building and executing on project plans that ensure deliverables stay on time and on budget
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Represent the voice of the customer by advocating for their needs and influencing the product development roadmap
Salary benchmarks
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Niall Weekes, Account Manager (Enterprise AM)
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
- Income protection & Life Insurance
- Generous Pension Scheme with matching employer contribution
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
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