Customer Insights and Enablement Lead, HoneyBook
$115-130k
+ Equity based on merit
More information about location
2-3 days a week in office
Business management platform for Independents
Open for applications
Business management platform for Independents
201-500 employees
Open for applications
$115-130k
+ Equity based on merit
More information about location
2-3 days a week in office
201-500 employees
Company mission
To make it easier to run an independent business and live a life filled with passion and purpose.
Role
Who you are
- You’re an experienced manager, and lead with a people-first mindset; you are passionate about growing and supporting your team
- A natural problem solver who thrives in ambiguity and enjoys tackling complex challenges
- An excellent communicator who can translate technical details into simple, clear messaging
- Someone who is highly adaptable and comfortable working in a fast-paced environment
- A collaborative team player who values diverse perspectives and thrives on cross-functional work
- Passionate about creating seamless user experiences and advocating for customer needs
- You’re always looking for ways to create and/or improve processes and documentation, and you can easily context switch to look at the task at hand and the bigger picture
- 5 + years of experience in product management, customer experience, or a related field, with at least 2 years in a leadership role
- Strong analytical skills with the ability to interpret user feedback, identify trends, and provide actionable insights
- Excellent communication and collaboration skills to work effectively across teams
- Comfortable working in an evolving environment with shifting priorities
- Passion for advocating for users and improving their experience
- Experience scaling new teams, and working with remote teams is strongly preferred, as well as experience in the SaaS space
What the job involves
- As the Customer Insights and Enablement Lead, you will bridge the gap between product development and user needs, working closely with Member Support, Marketing, and Engineering to drive successful product launches and continuous improvements
- This is a hands-on leadership role where you’ll build and lead a team while actively contributing to execution
- Your ability to analyze user feedback, identify trends, and make data-driven decisions will be key to delivering impactful experiences
- As the team grows, you'll take on more managerial responsibilities, ensuring product readiness, advocating for users, and equipping internal teams with the insights and tools needed for success, all while fostering collaboration and driving continuous improvement to enhance the Member experience
- Build, lead, and manage a team of Product Specialists, providing mentorship, career development, and regular feedback through weekly 1:1s while overseeing performance, time off requests, and resolving blockers to ensure team success and morale
- Represent the voice of our users by analyzing feedback, identifying trends, and surfacing meaningful insights to influence product decisions
- Collaborate with cross-functional teams to ensure smooth product rollouts and readiness for Member Support and Education teams
- Provide data-driven recommendations to product teams, helping shape the direction of new and existing features
- Lead support readiness efforts by developing training materials, FAQs, and troubleshooting guides
- Act as a subject matter expert on product functionality, supporting internal teams with insights and documentation
- Track product performance post-launch, monitoring user sentiment and driving continuous improvements
- Understand HB's positioning in the broader market and leverage that knowledge to advise direct reports, peers and management
- Understand the competitive landscape as well as HoneyBook's strengths and weaknesses
- Leverage product and internal processes knowledge in order to influence change, mentor, problem solve and handle misalignment with key stakeholders
Our take
The self-employed sector is growing quickly, with freelancers now comprising a third of America's workforce. HoneyBook addresses the challenges faced by solo entrepreneurs by offering an all-in-one platform for client communication, invoicing, and booking. it charges a subscription fee and a 3% fee for online transactions.
While competitors like Taver, 17hats, HubSpot Sales Hub, and Calendly offer similar services, HoneyBook stands out by providing an all-in-one platform where users can generate invoices and accept payments seamlessly. this has earned the trust of service providers across the US and Canada, with HoneyBook facilitating over $9B in business bookings.
With the freelance economy in the US projected to encompass 50% of the workforce by 2027, HoneyBook, a unicorn company, is well-positioned for continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$250m
SERIES E
May 2021
$155m
SERIES D
Total funding: $498m
Company benefits
- Medical insurance: We've got you and your family covered - from head to toe
- Parental leave: Welcome in parenthood with paid leave and quality time to spend with your family
- Open PTO: Take a break, hit reset, and come back refreshed
- Equity: Enjoy equity and retirement plans
- Wellness & development budget: Health mind, health body, and health career - it's all possible
- Hybrid workspace: Get office camaraderie or enjoy the flexibility to work wherever you work best
Company HQ
China Basin, San Francisco, CA
Leadership
Dror Shimoni
(Co-Founder & CTO)Worked as a Software Developer for companies including IDE, Matrix, AlSeek, ITG, and Semantinet.
Naama Alon
(Co-Founder)Studied Engineering, Design, and Art at Shankar. Worked as a UX Designer at RED-ID.
Oz Alon
(Co-Founder & CEO)Studied Law & Business at The Interdisciplinary Centre. Interned at Yehuda Raveh & Co. Owner of Backy Bar Ltd.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at HoneyBook