Customer Support Specialist, Alan
+Equity
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
501-1000 employees
Job no longer available
+Equity
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Have a genuine passion for caring for admin and solving their problems
- Can speak and write impeccable French and English
- Are comfortable with technology and using various digital tools
- Are at ease with answering requests and onboarding admins on specific topics via email, chat, phone, video meetings, onsite meetings, or workshops
- Have a very empathetic and serene state of mind
- Are motivated and with a “builder” mindset Have an enthusiasm for teamwork and learning
- Have interest working closely with product teams to build new features
- Want to develop customer-facing skills by creating a strong relationship with our admins
- Show owner and growth mindset, challenges positively, communicates effectively
- Able to embrace change, demonstrate client-facing posture, empathy, collaborative mindset, adaptability, and pedagogic skills
- Excellent French writing skills
- Excellent problem-solving skills
- Good and structured written & oral communication skills in English
- Great organization skills / Time management skills
- Ability to simplify complex topics
- Previous experience in customer-facing roles such as Customer Success
- Autonomous, driven, and comfortable in a fast-paced environment
- At ease navigating complex and new topics
What the job involves
- Our Customer Support Specialists (CSSs) play a vital role in training admins on the Alan HR dashboard and processes, providing qualitative support, and ensuring long-term satisfaction
- Providing our Large and Very Large customers with the VIP treatment they deserve
- Building the CSS team as we're welcoming bigger and bigger customers. We will need to design new guidelines & processes as we move forward, in order to scale this customized approach to onboarding!
- Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner
- You will be the main point of contact for operational topics such as affiliation, payroll management, and billing, ensuring our admins receive proactive and clear support and acquiring a strong expertise along the way
- All CSSs work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods
- You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively
- Another responsibility will be to mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$198.6m
SERIES F
May 2022
$210.1m
SERIES E
Total funding: $763.7m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company HQ
Plaine-Monceau, Paris, France
Leadership
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
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