Director of Engineering, Care Access

• You are an experienced leader and manager with a strong background in SaaS-based product organizations, and you were once a developer yourself
• You can hold your own in technical conversations without needing to write software daily
• You take a servant-leadership approach to management, waking up every day to elevate your team and organization
• You shine as a collaborator, are an impeccable communicator, and bring an energetic passion for learning and applying new technical paradigms
• People Leadership: Proven experience as a “manager of managers,” directly leading, coaching, and developing Engineering Managers and Technical Leads
• Technical Breadth: Strong background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines
• Execution Track Record: Demonstrated ability to own and ship complex, data-intensive, or automation-heavy products on time
• Operational Expertise: Deep proficiency in Agile/Scrum methodologies, sprint planning, and modern CI/CD practices
• Architectural Oversight: Active engagement in technical design reviews to guarantee platform durability, security, and scalability
• Communication Skills: Exceptional ability to articulate technical strategies, risks, and trade-offs to non-technical stakeholders and leadership
• Minimum Education:
• BA or BS degree from college or university
• Minimum Experience:
• 7+ years of software engineering experience, with at least 3+ years successfully managing engineering teams
• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment

Desirable

• As the Director of Engineering, you are someone who deeply cares about your team and the success of those around you
• In clinical trials, research site staff spend countless hours on manual, repetitive administrative tasks—chasing phone calls, answering basic questions, coordinating schedules, and running routine prescreening surveys
• You will lead the engineering organization building our AI Patient Engagement Agent—one of our newest and most transformative product initiatives
• This team is engineering an intelligent, voice- and messaging-capable AI agent designed to handle standardized patient interactions, drive recruitment, manage appointments, and automate prescreening outreach at global scale
• The mission of this team is to eliminate operational friction and give hours back to clinical research staff so they can focus on high-value human care and medical decisions
• Configurable Conversational Workflows: Building dynamic, script-driven conversation engines that can be customized across diverse clinical trials and tailored to distinct patient needs while guiding users toward interaction goals
• Intelligent Logistics & Orchestration Engine: Engineering a resilient task engine that balances multi-factor variables—patient “safe-call” windows, local time zones, call-center operational hours, outcome tracking, and adaptive retry policies to maximize reach while maintaining strict best practices
• Delivery & Roadmap Execution: Own the execution of the AI Patient Engagement engineering roadmap. Partner with Product and Design to translate complex trial protocols into intuitive AI interaction workflows and deliver reliable, high-impact software
• Hands-on Architectural Guidance: Participate in architectural design reviews for real-time voice, messaging, workflow orchestration, and data pipeline engines. Ensure the team builds a resilient, highly available platform that scales without taking on technical debt
• Sprint & Capacity Management: Balance feature delivery with platform stability, managing team capacity, resource allocation, and technical debt to keep patient outreach timelines on track
• Agile Process Optimization: Refine agile ceremonies and continuous integration/continuous delivery (CI/CD) practices for your team. Eliminate operational roadblocks to foster a high-velocity shipping cadence
• Line Management & Mentorship: Directly manage, mentor, and grow Engineering Managers and Tech Leads. Conduct regular 1-on-1s, build career growth trajectories, and recruit top engineering talent to expand the team
• Team Health & Culture: Foster an inclusive, high-accountability environment where engineers are empowered, aligned, and motivated by the real-world healthcare impact of their work
• Cross-Functional Collaboration: Serve as the technical point of contact across departments. Translate complex AI, telemetry, and platform concepts into clear operational updates for executive leadership and non-technical partners