Customer Success Manager, Powtoon

Salary not provided

Salesforce

Hubspot

Mid and Senior level

London

More information about location

3 days a week in office

AI video platform

Open for applications

AI video platform

101-200 employees

B2BContentSaaSVideoMedia

Open for applications

Salary not provided

Salesforce

Hubspot

Mid and Senior level

London

More information about location

3 days a week in office

101-200 employees

B2BContentSaaSVideoMedia

Company mission

To transform how individuals, businesses, and entire organisations communicate with visually engaging content that drives results.

Job

Company

Role

Who you are

3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
Proven experience owning Retention & Expansion targets
Comfortable managing senior enterprise stakeholders
Strong numerical and analytical capability:
Able to analyse usage data and translate it into commercial action
Excellent discovery skills - able to uncover growth opportunities
Comfortable working in close partnership with Sales on expansion deals
Native-level written and spoken English
Strong presentation and storytelling skills

Desirable

Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
Experience in AI-enabled or transformation-focused products
Familiarity with CRM tools (HubSpot, Salesforce)

What the job involves

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers
This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
Customer outcomes
Revenue retention
Expansion growth
Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
Deeply understand each customer’s business goals, use cases, and success criteria
Drive onboarding, adoption, and ongoing value realisation across accounts
Lead structured business reviews focused on outcomes & ROI
Partner with Account Executives to progress expansion opportunities from discovery to close

Salary benchmarks

Our take

So much of the way we communicate and learn now is digitised. Powtoon rides this wave with its video and visual communications platform that helps people communicate in the most effective and engaging way possible.

Founded in 2012 - a different era in terms of digital communication and video content - Powtoon has successfully implemented a number of new services and features, with new tools for remote working and learning. It offers a secure shared cloud library for teams to work together, and a bank of millions of stock images and footage for video making.

It's an established brand with a loyal customer base, still effectively tailored to businesses. While free tools for home video content are becoming more widely available, and the market is increasingly saturated, the brand remains well-positioned to continue serving its niche.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (4)

Company

Funding (2 rounds)

Dec 2012

$0.6m

SEED

Dec 2011

$0.2m

SEED

Total funding: $0.8m

Company HQ

Stanmore, UK

Leadership

Ilya Spitalnik

(Co-Founder & CEO)

Ilya has served as Powtoon's CEO since co-founding the company in 2011. He is also a Director at Visual Native, a role he has held since 2022. Previously he founded German Property Investors and Greenwave.

Sven Hoffman

(Co-Founder & CTO)

Sven previously co-founded Weeeve. He also worked as a Flex Expert at Tikal Knowledge, as a Team Leader of We Systems at TradeNetworks and as an Independent Software Consultant.

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