Engineering Manager, Xero

• A proven record of leading engineering teams that deliver highly available distributed systems under real production constraints, with strong operational practices
• Experience growing and managing engineers, including hiring, performance management, and career development, and a track record of building inclusive, high-trust team cultures
• Experience building a platform or product from an early idea into production, and evolving it as adoption and complexity grow
• Enough technical depth in system architecture, API design, and data stores to guide design reviews and trade-off decisions with your technical leads
• Experience setting direction and breaking complex problems into clear, actionable plans that lead to delivery
• Comfort using AI tools to improve development workflows, with judgment about when and how to validate their output

Desirable

• The team is building the capabilities that sit underneath every payment a small business makes or receives. Four problems define the work:
• A shared payments platform: Build orchestration, risk and fraud, and multi-provider capabilities that work across products and markets, helping teams launch new payment products faster without rebuilding the same foundations
• Global bill payments: Make a complex financial process feel simple for small businesses while keeping it accurate, secure and connected to the accounting record
• High throughput at scale: Design reliable, secure distributed services that remain dependable under real-world production constraints
• Customer impact alongside architectural progress: Selectively rebuild and enhance existing systems, delivering value quickly while moving toward a coherent long-term architecture
• AI capabilities customers can trust: Apply AI to challenging product problems while protecting customer trust, and bring the same discipline to how we evaluate and operate those capabilities
• Your job is to make sure the team can take on these problems together, sequencing the work so that both customer value and long-term architecture move forward
• Impact:
• First 6 months: you'll understand the payments platform, its consumers, and the customer problems it enables teams to solve. You'll have the team delivering production code, with a clear delivery plan and roadmap agreed for at least one core capability, such as onboarding, orchestration, risk and fraud, or multi-provider support. You'll also have set up healthy on-call and review practices, and you'll be building the team's capability through mentoring and technical reviews
• First 12 months:the team's architectural decisions will be running in production and helping new payment products launch faster. You'll have established engineering standards and clear ownership across the Vancouver Payments team, and the work will be reaching small businesses through faster, safer ways to pay and get paid
• Ownership:
• You'll own the delivery, staffing, and operational health of the Vancouver Payments engineering team, including hiring, performance, and career development for every engineer on it. You'll set the team's priorities with the product and engineering leadership, and you'll own the team's processes, quality standards, and on-call practices within agreed standards
• Technical architecture decisions for the platform sit with the team's technical leads and principal engineers, and you'll make sure those decisions are backed by a team that can deliver them
• Because the initiative and the team are both early in their development, you'll help shape how the team works, including its use of AI-assisted development
• Engineers on the team own their work, including quality, reliability, and on-call, and you'll make sure that accountability is built into how the team operates
• Who You'll Work With:
• Lili Kan, GM/VP, Payments Platform Engineering. Lili brings extensive experience building platforms and leading engineering teams in Silicon Valley. She previously led Payment Intelligence engineering at Stripe, building systems that protect payments from fraud. Before that, she spent four years at Uber, working across platform services, systems for operating self-driving fleets, and Driver Safety & Insurance Engineering
• Jing Feng, Head of Engineering, Payments Platform. Jing brings engineering leadership experience from Uber, Apple, LinkedIn and Yahoo. Most recently, she led Risk Product Engineering at Uber, building capabilities to detect and prevent fraud and risk

• TX phone screen (45 minutes): a conversation with your Talent Specialist about your background, motivations and the role
• Technical assessments: A systems design assessment, run through an independent third-party provider and based on real-world scenarios
• Technical deep dive (45–60 minutes): with a Principal Engineer and the hiring team. You'll walk through a past project you led, covering how you thought about it, executed it and led through its complexity
• Values / Future Proof Xero (45 minutes): how you show up day to day, aligned with Xero's values and capabilities such as adaptability, ownership, customer thinking and AI fluency
• LEADership (45–60 minutes): real examples of how you lead, influence and deliver in ambiguous, fast-changing environments, assessed against Xero's leadership principles