Customer Onboarding Manager, ROLLER
Management software for the leisure industry
Open for applications
Management software for the leisure industry
201-500 employees
Open for applications
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- Fluent in German (required) - this role supports our growing customer base across Germany
- Customer-facing onboarding experience - training and implementation background preferred; deep technical depth is not required
- Multi-industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or Onboarding
- No formal minimum on years of experience - a couple of years in an onboarding-type role is a good fit
- Experience in the leisure & attractions industry is a bonus!
- Strong project manager, excellent communicator, and highly organized
- Tech-savvy and pick up new systems quickly, with exceptional problem-solving abilities and a proactive, solution-oriented mindset
- A bar raiser with a great work ethic and passion for being challenged
- Strong time management and resource management skills, with high attention to detail
- Someone who keeps it real and is always genuine
- Self-motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively
- Comfortable with a rapidly changing environment and adapting to evolving processes
- Process-driven mindset with a focus on efficiency and scalability
What the job involves
- We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team
- You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor
- We're looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey
- The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers
- You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives
- You will be responsible for the successful onboarding of new customers
- Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard
- You will become an expert in our product and apply a hands-on approach to platform configuration and onboarding
- Gather requirements and configure customer accounts as per their needs
- Consult with customers to provide information about how to best use our platform for their business
- Develop strong customer relationships that promote customer retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience!
- Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers
Our take
When it comes to digital tools, the leisure industry has been somewhat left behind. So businesses operating attractions generally have to cobble together solutions from ill-fitting CRMs, ticketing systems and spreadsheets. ROLLER exists to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry, and its platform is highly regarded within the sector for its speed, flexibility and reliability. It is used by its customers to manage over 100 million visitors per year at over 1000 attractions, with billions of dollars in transactions annually.
Over the years, ROLLER has strengthened its position through collaborations, the raising of substantial funds and extensive R&D. In 2025, for example, the company secured $50 million to invest in AI innovation. It also acquired BookNow Software, a UK-based CRM-native booking and operations platform, which strengthens support for its European customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2025
$54m
LATE VC
Nov 2023
$55.1m
SERIES C
Total funding: $139.6m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
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