Operations Lead, Lyft
$65.7-82.1k
Ride sharing company
Open for applications
Ride sharing company
1001+ employees
Open for applications
$65.7-82.1k
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Passionate about delivering great customer experiences with a strong track record to back that up
- 4 years experience managing Retail, customer service, or vehicle rental team
- 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
- Experience managing vendors and partners
- Ability to coach and develop team members within your org
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to multi-task and switch into different modes during the workday/week
- Lover of dashboards, data, and metrics
- A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required
What the job involves
- In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles
- Your duties will include leading and developing a team of Operations Associates, driving operational excellence, fostering a value-based culture of continuous improvement through deep data analysis and problem solving to identify performance gaps and delivering on company’s key performance metrics
- At one of our Flexdrive facilities, you and your team will support the community through Lyft's Express Drive program, a key driver of our growth
- Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect
- Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
- Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
- Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
- Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
- Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
- Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
- Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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