Product Operations Manager, Notion

• You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role
• You have strong communication skills and can work with both technical and non-technical audiences
• You are able to collaborate effectively with peers and across teams that are located in multiple offices
• You have strong analytical, debugging, and problem-solving skills
• You possess the ability to make decisions with limited data while prioritizing when to collect more information
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
• If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply

Desirable

• As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development
• You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs
• Steer and surface key insights to help the product team prioritize feature roadmaps
• Represent customer needs across the entire product development process
• Identify opportunities to improve processes and tooling that drive engineering velocity
• Coordinate end-to-end launch of new features across teams, including product, engineering, marketing, sales and customer support
• Drive Early Access Programs to allow teams to build and ship with confidence
• Own rollout implementations and run of show across key collaborators
• Use feedback loops to help the product team understand feature iterations or fixes
• Build reporting dashboards, agents and quarterly reports to establish rigor in product success
• Work with stakeholders to improve decisions-making around feature development
• Act as a liaison between Product, Engineering Design and Go To Market Orgs to streamline decision making
• Drive clarity and communication on product priorities and statuses to Notion
• What You'll Achieve:
• Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to Go To Market teams
• Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers
• Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization
• Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data