Technical Account Manager, Claroty

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
• Experience working with US Federal Customers, including navigating agency-specific requirements, adhering to federal compliance and security standards, coordinating with cross‑agency stakeholders, and delivering solutions within regulated government environments
• Understanding of relevant Standards & Frameworks (e.g., NIST, ISO/IEC) with a specific understanding of IEC 62443
• Practical knowledge of Governance, Risk, and Compliance (GRC) principles applied to critical infrastructure and cyber-physical systems
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
• Solid understanding of core cybersecurity principles and secure network architecture
• Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are a plus
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
• Customer-centric mindset with the ability to build trusted, long-term partnerships
• Willingness to travel up to 30-40%
• U.S. Citizenship Required

Desirable

• As a Technical Account Manager (TAM), you will serve as a strategic technical point of contact to our Public Sector Customers and their supporting Partners, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform
• You will bridge the gap between Partners, Customers and Internal Teams, driving technical alignment, proactive optimization, and long-term relationship success
• This is a high-impact, customer-facing role ideal for a strong networking and cybersecurity professional who thrives at the intersection of technology, strategy, and customer engagement
• Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
• Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
• Provide support, enablement, and oversight to Partners leading Customer deployments
• Proactively identify risks, gaps, and opportunities for improvement across customer environments
• Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
• Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
• Support escalations and complex technical scenarios in partnership with Support and R&D teams
• Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives