Senior Customer Success Manager, Synctera
$115-150k
The base salary for this full-time position in Canada - CAD: $110,000-$130,000 Stock options program for all employees
More information about location
Banking-as-a-Service platform
Open for applications
Banking-as-a-Service platform
101-200 employees
Open for applications
$115-150k
The base salary for this full-time position in Canada - CAD: $110,000-$130,000 Stock options program for all employees
More information about location
101-200 employees
Company mission
To be a leader in embedded banking and finance.
Role
Who you are
- We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!
- 4+ years of experience in customer success, partner management, or strategic account management–ideally with exposure to banks or FinTech clients
- Experience in fast-paced, scaling environments–ideally within fintech or startups
- Experience managing customer renewals and driving upsell opportunities; prior sales experience is a strong plus
- Proven ability to build and grow trusted relationships with key stakeholders, including executive-level decision-makers
- Strong communication, interpersonal, and EQ skills, with the ability to navigate complex customer dynamics and cross-functional environments
- Initiative-driven, adaptable, and always looking for ways to improve the customer experience
- Strong problem-solving skills, commercial mindset, and a customer-first approach
- Comfortable managing multiple projects and priorities with a high standard of execution
- Familiarity with compliance and regulatory frameworks relevant to financial institutions is a plus
- Proficient with CRM and customer success tools
- Meets and exceeds sales targets set by the company
What the job involves
- As a Sr. Customer Success Manager, you’ll be responsible for managing and deepening relationships with our clients, helping them maximize the value they get from Synctera's platform and services. You’ll play a key role in driving adoption, engagement, and long-term satisfaction across a growing portfolio of customers
- Your mission is to understand your clients’ goals, align them with our solutions, and proactively surface opportunities for growth and optimization
- We’re looking for someone who is proactive, strategic, and deeply invested in client success—someone who’s excited to roll up their sleeves, solve problems collaboratively, and deliver a standout experience that keeps our clients coming back
- Manage and grow relationships with key clients, serving as their strategic partner and primary point of contact
- Drive adoption, engagement, and retention by aligning client goals with our platform’s capabilities
- Develop and execute account plans, conduct check-ins, and identify opportunities for growth and improvement
- Collaborate with internal teams to ensure a smooth onboarding experience and ongoing client success
- Analyze client data and feedback to surface insights, mitigate risks, and advocate for client needs
- Lead trainings, demos, and enablement sessions to ensure clients are set up for long-term success
- Negotiate customer renewals and upsell new products and services
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. Alongside this, the company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$15m
EARLY VC
Mar 2024
$18.6m
SERIES A
Total funding: $94m
Company benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
Company HQ
SoMa, San Francisco, CA
Leadership
Peter Hazlehurst
(Co-Founder & CEO)Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
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