Vice President of Account Management, Flex
Core Housing
$340-425k
OTE
+ Company Equity
Flexible rent payment application
Job no longer available
Flexible rent payment application
501-1000 employees
Job no longer available
$340-425k
OTE
+ Company Equity
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- 15+ years of experience in Account Management, Partner Success, Business Development, GTM Strategy, or related roles, with at least 7 years in senior leadership positions
- Proven track record of driving expansion revenue, retention, and long-term partner growth in FinTech, PropTech, SaaS, or B2B2C environments
- Deep expertise in managing complex, executive-level relationships and influencing outcomes across large enterprise accounts
- Strong operational discipline with experience building scalable post-sales motions, KPIs, and forecasting models
- Demonstrated ability to lead and scale high-performing teams while maintaining a strong, inclusive culture
- Strategic thinker with a hands-on approach and comfort operating in fast-paced, high-growth environments
- Exceptional communication, presentation, and stakeholder management skills
- Experience managing revenue targets alongside broader OKRs and cross-functional initiatives
- High level of initiative, adaptability, and ownership
What the job involves
- As the Vice President of Account Management, you will be responsible for owning and scaling Flex’s post-sales revenue engine across our partner and customer base. Reporting directly to the Revenue Leader, you will lead the Account Management organization with a mandate to drive expansion revenue, retention, long-term partner value, and executive-level relationships across Flex’s largest and most strategic accounts
- This role blends strategic account leadership with operational rigor. You will build the systems, team, and playbooks required to ensure our partners realize increasing value from Flex over time—through product adoption, portfolio expansion, deeper integrations, and new growth initiatives. The ideal candidate is a senior GTM leader with deep experience in account management, partner success, or post-sales growth within FinTech, PropTech, or high-growth SaaS environments
- Develop and execute a comprehensive account management and expansion strategy that drives net revenue retention, portfolio growth, and long-term partner value
- Own post-sales revenue outcomes, including customer retention, adoption/usage, and expansion upsells
- Partner closely with Sales to ensure seamless handoffs, clear account ownership, and aligned growth plans for all of our customer accounts
- Build and maintain trusted, executive-level (C-suite) relationships across Flex’s most strategic partners and customers
- Act as a senior escalation point and strategic advisor for complex partner needs, ensuring Flex is viewed as a long-term, value-creating partner
- Represent the voice of the partner internally, surfacing insights that inform product strategy, roadmap prioritization, and go-to-market decisions
- Define and operationalize clear KPIs and health metrics across retention, adoption, utilization, expansion pipeline, and partner satisfaction
- Implement scalable account management processes, playbooks, and systems (CRM, reporting, forecasting) to drive predictability and accountability
- Use data and insights to identify growth opportunities, risks, and trends across the partner portfolio
- Collaborate deeply with Product, Growth, Marketing, and RevOps teams to deliver cohesive partner experiences and unlock new revenue opportunities
- Drive alignment across GTM teams to support new product launches, integration upgrades, co-marketing initiatives, and strategic growth bets
- Build, lead, and mentor a high-performing Account Management organization, fostering a culture of ownership, performance, and customer-centricity
- Hire and develop world-class talent, creating clear career paths and coaching frameworks to grow future leaders
- Establish performance management systems that support individual growth while delivering against team and company-level goals
- Identify emerging partner trends, competitive dynamics, and expansion opportunities to inform long-term revenue and GTM strategy
- Support strategic planning and executive decision-making by providing a clear point of view on post-sales growth and partner leverage
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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