Business Operations Manager/Senior Manager, Whatnot

• Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
• Bachelor's degree in Business, Economics, or related field
• 5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup
• Professional fluency in German or French, with strong written and verbal communication skills
• Able to move remarkably fast with little structure, guidance
• Curious to learn about different parts of the business and how to pull certain levers to grow faster
• Ability to operate independently and go deep on ambiguous projects
• Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges

Desirable

• The Business Operations Manager / Senior Manager plays a significant role in building the functions to unlock growth and help the Company scale
• Working directly with Whatnot's leadership team, this role will work cross-functionally to lead large, critical initiatives and solve complicated, unstructured problems
• This role is a terrific introduction to Whatnot, and allows impactful individuals to learn about the business while contributing to a variety of high-impact, critical initiatives
• Take Whatnot global: Our team helped launch Whatnot across the United Kingdom, France, Germany, and Canada, and is now focused on helping these markets scale — partnering with Product and Engineering to ensure international needs are built into scalable, global solutions, conducting primary research to identify high-impact opportunities across product, pricing, and incentives, and owning the key metrics that define success in each market including buyer and seller funnels, growth, marketing investments, and margin dynamics
• Scale our marketing engine: As Whatnot dramatically scales its investment in marketing, bring business-side rigor to how capital is deployed, measured, and prioritized — deep-diving into complex channel decisions, building nascent capabilities, and ensuring the org and hiring roadmap keeps pace with our ambitions
• Build a great business: Partner with StratFin and Data to ensure we are building a healthy, durable business — leading analyses across our key margin levers and growth investments, informing pricing decisions, and translating findings into concrete recommendations and actions for leadership
• Help Whatnot run better: Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster
• Deliver for our users: Be among the first to pressure-test new products and capabilities Whatnot is building, partnering with Product, Engineering, and Operations to translate what we learn into initiatives that improve the buyer and seller experience — and owning resolution of high-impact issues end-to-end when things go wrong