Mid-Weight Product Designer, PetLabCo.
Food and supplements for pets
Open for applications
Food and supplements for pets
101-200 employees
Open for applications
101-200 employees
Company mission
To deliver breakthrough pet health.
Role
Who you are
- You’re a mid-weight UX/UI or Product Designer with solid experience within a direct-to-consumer brand or similarly fast-moving e-commerce business
- You understand how customers shop online and how changes to hierarchy, messaging and interactions can reduce friction and improve conversion
- You have strong visual and UI fundamentals and can take an experience from journey mapping, wireframes and prototypes through to polished interfaces, considering different user states along the way
- You’re commercially curious, too
- You want to understand what happens after launch, using customer behaviour, conversion data and experiment results to inform your next iteration
- You’re comfortable with shifting priorities and a varied remit
- As the business grows, you’ll be willing to apply your skills where they can make the greatest difference
- DTC / E-commerce Experience – You have hands-on experience designing digital experiences for a direct-to-consumer brand, e-commerce business or similarly conversion-focused environment
- Mid-Weight UX/UI Experience – You’ve developed enough experience to independently take on design problems while still enjoying collaboration, feedback and learning from senior designers
- Conversion Mindset – You understand that conversion is a critical measure of digital design performance and have experience designing or optimising customer journeys with commercial outcomes in mind
- Strong UX Fundamentals – You can translate problems into journeys, flows, wireframes and prototypes before moving into execution
- Strong UI Craft – You have a keen eye for hierarchy, typography, spacing, layout and interaction and can create polished experiences across desktop and mobile
- Figma Proficiency – You’re highly comfortable designing and collaborating in Figma and understand components, libraries and scalable design systems
- Data Curious – You’re comfortable looking beyond the design file to understand how customers behave and whether your work is performing
- Commercially Minded – You understand that great customer experience and commercial performance aren’t opposing goals and actively look for solutions that deliver both
- Collaborative – You enjoy working with other designers and cross-functional partners and can clearly explain the thinking behind your decisions
- Think Fast, Move Fast – You’re energised by a high-velocity environment where priorities can change and there is always another interesting problem around the corner
- Can-Do Attitude – You’re positive, pragmatic and happy to roll your sleeves up. When something needs doing, you focus on how we can make it happen
- Driven to Excellence – You care deeply about the quality of your work while understanding when speed, iteration and learning are more valuable than chasing perfection
- Organised & Dependable – You can manage multiple workstreams and priorities without losing sight of the details
- Love designing polished, intuitive digital experiences that drive measurable results
- Understand the nuances of designing for DTC and e-commerce customers
- Think about conversion and customer behaviour, not just aesthetics
- Enjoy moving between different products, journeys and commercial challenges
- Can take a problem from initial thinking and wireframes through to high-quality UI
- Enjoy collaborating with other designers while being comfortable owning your own work
- Have a positive, can-do attitude and aren’t afraid to roll your sleeves up when something needs to get done
- Thrive in a fast-moving environment where priorities and challenges can change
What the job involves
- We’re looking for a Mid-Weight UX/UI Designer to join our growing Design team and help us create digital experiences that don’t just look great – they perform. You’ll work across multiple areas of the PetLab Co. customer journey, from our organic e-commerce site and customer account portal through to cold acquisition funnels and landing pages
- You’ll join a highly collaborative design environment, working closely with two Senior Product Designers, our Lead Digital Designer, two Mid-Weight Creative Designers and our Design & UX Director. Rather than being restricted to one product or area, you’ll support the team wherever the biggest design opportunities and commercial priorities are
- A key measure of success will be conversion. We’re looking for someone who understands that great DTC design needs to balance customer needs, brand, usability and commercial performance. You should have a keen eye for what converts, be curious about why customers behave the way they do, and be comfortable using data and experimentation to improve your work
- No two weeks will necessarily look the same. One week you might be improving the UX of our organic e-commerce experience, the next designing a cold acquisition funnel, and the next helping evolve our account portal or supporting a high-priority commercial initiative
- You’ll sit within our Design team and work closely with our Design & UX Director, alongside our Lead Digital Designer, Senior Product Designers and Creative Designers
- We’re building a design function that can support PetLab Co. across the entire digital customer experience. As the business continues to grow, so does the number and variety of customer journeys we need to create, optimise and improve
- That’s where you come in
- We need another strong pair of hands who can move comfortably between different areas of the customer experience and help the wider team tackle the opportunities with the greatest potential impact
- You’ll have experienced designers around you to collaborate with, challenge ideas and learn from, but you’ll also be expected to take ownership. We want someone who can receive a brief or problem, understand the customer and commercial objective behind it, explore solutions and turn those into thoughtful, high-quality experiences
- We care deeply about craft, but we’re equally interested in what the work achieves. You’ll work with your manager and the wider team to understand performance, learn from experiments and continuously improve our digital experiences
- Ultimately, we’re looking for someone who wants to become a better designer while helping us build experiences that make PetLab Co. a better-performing business
Salary benchmarks
Our take
Pet care has evolved rapidly over the past decade, with owners investing more in preventative health and wellness for their fur friends. This shift has fuelled strong growth in the global pet supplements and nutraceuticals market, particularly for product targeting joint health, dental care, digestion, and immunity.
PetLabCo. develops science-backed supplements designed to address common health issues ind ogs. The company was inspired by co-founder and co-CEO Chris Masanto, whose search for treatments for his dog's arthritis sparked an interest in better pet nutrition. Since then, PetLabCo. has built a direct-to-consumer brands across the US, Canada, and the UK, offering clinically informed products that support areas such as joint mobility, dental health, and digestion.
The company has grown rapidly too, scaling to more than $200M in annual revenue while building the operational systems needed to support international growth, including its use of Oracle NetSuite to streamline financial and inventory management. The company has also secured investment to accelerate research and development and expand into brick-and-mortar retail. So, with the pet wellness market continuing to grow, PetLabCo. is very well positioned to keep leading the pack.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Time OFF: We offer generous Annual Leave of 28 days + public and bank holidays.
- Private Healthcare: we offer private healthcare through our partner, Vitality.
- Give Back Day: An extra day off in the year to volunteer, plus a £50 contribution to your chosen charity.
- Pension Scheme: 5% contributions towards your pension scheme!
- Monthly Events: Monthly office and virtual events including our annual puppy therapy event with our partner, Paws in Work.
- Enhanced Maternity/Paternity/Adoption Leave: because time with new family members is important!
- Discount Vouchers & Gym Memberships: Get discounts at a whole range of retailers and gym memberships through our provider, Wellhub.
- Cycle2Work Scheme: Government initiative which offers a cost-effective way to buy new cycling equipment.
- Nursery Salary Sacrifice Scheme: A great way to save money on childcare through our partner, Enjoy Benefits.
- Copmpany Bonus: Paid out annually.
- Help@Hand: Employee Assistance Programme offering a range of health, life, money and wellbeing support.
- Pet friendly office!: Come and see for yourself...
Company HQ
City of London, London, UK
Leadership
Christopher Masanto
(Co-Founder & Co-CEO)Prior to co-founding PetLabCo. in 2019, Christopher founded Cel where he served as the CRO and Altitude Ads where he served as the CEO.
Stephanie Lee
(Co-CEO)Stephanie joined PetLabCo. in 2021 as COO, moving into the role of Co-CEO in 2023. Prior to this, she was a Chief Investment Officer at Pharmapacks, COO at Alpha Audiotronics, and an Associate at Wachtell, Lipton, Rosen & Katz.
Matt Davies
(Co-Founder & CMO)Matt is also the CMO at CoFoundant, a role he's held since 2017. Previously, he co-founded Gloriously Vegan.
Tony Morreale
(CFO)Prior to joining PetLabCo. in 2021, Tony was the CFO at La Fosse Associate and the COO (Finance & Operations) at YLD! and Hotwire Public Relations.
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