Senior Scaled Customer Activation Manager, Ramp

• Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth in the role over time
• Proven track record meeting weekly or monthly KPIs
• Experience owning a high-volume book of business of 100+ customers at a time
• Ability to anticipate customers’ needs and position product solutions accordingly

Desirable

• Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers
• We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts
• As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Help us maintain an industry-leading satisfaction rate with our customers
• Have the ability to grow, develop, and learn in a fast-paced, start-up environment