Fund Operations Associate, True Link Financial
Custody
Financial solutions for caregivers and people with complex needs
Be an early applicant
Financial solutions for caregivers and people with complex needs
101-200 employees
Be an early applicant
101-200 employees
Company mission
To provide financial solutions for people with complex needs and the people who care for them.
Role
Who you are
- 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
- Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
- Familiar with ACH, wires, and check processing; NACHA file experience is a plus
- Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
- Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
- Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output
- Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
- Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
- Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
- Guided by sound judgement when escalating and resolving problems independently
- If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team
What the job involves
- At True Link, our clients rely on us to deliver reliable, secure, and thoughtful support for critical financial functions. As a Fund Operations Associate - Custody, you'll play an essential role in making that happen every day
- You'll own the daily disbursement and payment processing pipeline for our pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests
- The work runs on firm daily cutoffs and is supported by a layered review process, so accuracy and consistency matter more than speed alone. This is a collaborative role where you'll work across teams to support our mission and help improve the financial lives of the people who count on us
- Prepare and reconcile daily disbursement funding ahead of morning cutoffs
- Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
- Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
- Review daily bank reconciliation summaries and resolve errored items
- Calculate and assess weekly fees for an assigned group of organizations
- Action stop payment and redeposit requests with our banking partners and log them for tracking
- Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
- Partner with internal teams to keep daily operations on schedule
- Identify and recommend workflow improvements that increase efficiency and reduce risk
- Support ad-hoc projects as needed across the team
Our take
When co-founder Kai Stinchcombe’s grandparent was the victim of financial fraud, he wanted to find a way to help. What was born was True Link, whose aim is to provide ethical and dignified solutions for those too vulnerable to independently manage their money.
True Link’s focus is on supporting three main vulnerable groups: the elderly, disabled people, and those recovering from addiction. It offers both pre-paid Visa cards and investment management, with monitoring and controls for the people who care for them.
It isn’t the only service of its kind, but competitors like EverSafe and Carefull focus almost exclusively on support of the elderly, so True Link’s wider focus on a range of vulnerable groups marks it out from the crowd. Its focus now is on widening the range of services it offers to its clients, with life insurance and credit-based services on the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2020
$35m
SERIES B
Oct 2017
$8m
SERIES A
Total funding: $50.3m
Company HQ
Chinatown, San Francisco, CA
Leadership
Claire McDonnell
(Co-Founder & Board Member)Prior to True Link, they were of Co-founder of Awardly and a Consultant at The Bridgespan Group.
Kai Stinchcombe
(Co-Founder & CEO)Previously Head of Risk and Data Science at LendUp. They also founded Strategic Districts, Aktana and the Roosevelt Institution.
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