Senior Director of Sales Operations & Analytics, Olo
$167-228k
Eligible for incentive compensation
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$167-228k
Eligible for incentive compensation
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 10+ years of progressive experience in sales operations, with at least 5 years in a hands-on leadership role
- Experience with Deal Desk, Renewals, Sales Compensation, and Sales Systems in a technology or high-growth environment, B2B SaaS experience strongly preferred
- Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
- Demonstrated success operating in a cross-functional environment and delivering outcomes, with the ability to influence and work across departments
- Proficiency with Salesforce with excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills
- Strong knowledge of other sales and BI tools like Clari, Tableau, Domo, etc
- Strong problem-solving skills with a focus on execution, continuous improvement, and optimizing existing systems and processes
What the job involves
- We’re looking for a Sr. Director, Sales Operations & Analytics to lead and optimize our sales functions by overseeing and enhancing operational efficiency, and driving incremental improvements to key areas of the sales organization, including Analytics & Reporting, Compensation, Sales Systems, and Renewals & Deal Desk
- As Sr. Director, Sales Operations & Analytics, you will take a hands-on approach to optimizing key sales processes, systems, and operational functions
- You will report to the SVP, Sales and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC
- Lead and develop a high-performing Sales Operations team
- Focus on optimizing current processes and systems to improve operational efficiency, sales effectiveness, and scalability by Identifying and implementing minor but meaningful improvements
- Work to reduce friction in the sales cycle and remove bottlenecks where possible, streamlining key operational workflows
- Collaborate with senior leadership to align sales operational strategies with overall business goals, ensuring the sales team is fully supported and equipped to succeed
- Work with Sales, Finance, Legal, and Customer Experience teams to ensure seamless execution of sales initiatives and cross-functional alignment
- Through collaboration with Sales Leadership, drive the strategy and execution of capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation
- Manage, develop & deliver sales performance reports, dashboards, and KPIs, and share key metrics & actionable insights for executive and board-level reporting to drive measurable improvements
- Ensure sales forecasts and performance metrics are accurate and aligned with business goals, working closely with the sales team to track results
- Drive the design and execution of sales compensation plans that align with business goals and drive motivation across the sales organization
- Oversee compensation processing, ensuring accurate and timely processing of commissions, incentives, and performance tracking
- Assess the effectiveness of compensation structures and make data-driven recommendations to optimize them for sales performance
- Oversee the Deal Desk function to ensure timely and effective deal structuring and approvals
- Oversee the Renewals process, ensuring smooth execution and effective customer retention strategies
- Work closely with sales and customer-facing teams to streamline deal and renewal workflows, focusing on impactful process optimizations
- Lead the development and optimization of CPQ (cost price quote) & sales systems and related sales tools, ensuring that they remain user-friendly and effective (including Salesforce, Clari and Copilot, Zoominfo, Linkedin SalesNav, and more)
- Focus on driving efficiencies through system improvements, integrating sales tools where needed, and enhancing data quality
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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