Patient Growth Specialist, Aviary
$30/hour
Telehealth for cardiac rehab
Open for applications
Telehealth for cardiac rehab
101-200 employees
Open for applications
$30/hour
101-200 employees
Company mission
To empower everyone to live a long, full, and optimal life by redefining the future of heart health.
Role
Who you are
- Bachelor’s degree (required)
- Proven experience in cold calling, outbound sales, or high-volume call environments
- Strong verbal communication skills with the ability to build trust quickly over the phone
- Comfort handling objections and motivating patients to take action
- Ability to perform in a metrics-driven, fast-paced environment
- Strong technical aptitude and comfort helping patients navigate mobile apps and resolve basic tech issues
- Reliable internet connection and a quiet, professional home workspace
Desirable
- Healthcare, digital health, or patient engagement experience
- Business development, inside sales, or growth roles
- Experience onboarding or enrolling users into programs or platforms
- Familiarity with CRMs, power dialers, or patient management systems
What the job involves
- We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is highly conversion-driven and ideal for someone who excels in high-volume outbound calling, persuasive communication, and helping patients take action in a fast-paced healthcare environment
- You’ll be responsible for engaging prospective patients, clearly explaining program value, overcoming objections, and guiding individuals through enrollment and basic technical setup
- Make high-volume outbound cold calls to prospective patients
- Engage patients in clear, empathetic conversations to drive enrollment into our virtual cardiac rehab program
- Confidently explain program benefits, expectations, and next steps
- Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
- Complete initial reminder outreach to confirm upcoming appointments and reduce no-shows
- Accurately document call outcomes, patient status, and next steps in internal systems
- Meet or exceed daily call volume and enrollment targets
- Partner closely with Enrollment Operations and Clinical teams to ensure a seamless patient experience
- Reporting to: Senior Enrollment Operations Manager
- Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET
- Team: Enrollment Operations
- This is a 1099 contractor position
Our take
Cardiac rehabilitation has notoriously low participation rates, contributing to the re-hospitalization of nearly 50% of patients in the six months following a cardiac event. Aviary Health, formerly Recora, is looking to improve this by taking advantage of the home telehealth boom. Through the service, patients receive an exercise kit, tablet, and remote access to resources like training videos, consultations, and support groups so they can monitor and carry out their rehab from home.
The company is reporting remarkable numbers as a result: its program completion rates, for example, are nearly 90% compared to the 26% national average - and only around one in ten patients go on to be readmitted. These numbers will be crucial to help fuel Aviary's uptake by healthcare facilities across the US.
With heart disease management a nearly $230 billion issue in the US, it is no surprise that Aviary has several rivals, including Story Health, Moving Analytics, and Carda. Having rebranded in early 2026, Aviary is responding to the competition by expanding its services to help healthcare providers launch and scale more complex and ambitious clinical programs through its Aviary platform. This will be dedicated to the building of workflows, automation tools and administrative infrastructure to power clinical programs, complementing its patient-facing care products with back-end support.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity compensation in Recora
- Generous PTO / sick leave / health benefits
- 401(k) plan
- Free lunch and snacks in NYC Office
- Bring your dog to work 🐶
Company HQ
Tribeca, New York, NY
Leadership
Abhishek Chandra
(Co-Founder & CEO)Previously co-founded and served as CTO at mental health tech company Spring Health.
Ed Wu
(Co-Founder, COO & Chief Medical Officer)Spent over 7 years as a practising physician, before serving as VP at Dearborn Advisors, and then VP of clinical solutions at IKS Health. Subsequently worked as chief medical officer for Spring Care, and then The New Jewish Home.
Vivek Vishwanath
(Co-Founder & Chief Growth Officer)Originally a health researcher at Yale, who has also held strategy roles at the Center for Medicare and Medicaid Innovation and Town Hall Ventures. Additionally served as a Spring Health VP.
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