Senior Technical Migration Lead, Salesforce

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau)
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Desirable

• The Technical Migration Senior Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live
• You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures
• This role sits at the intersection of customer relationship management and hands-on technical execution
• You'll act as a trusted advisor who bridges a customer's legacy environment with their future-state platform — accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field
• Customer Engagement & Value Delivery
• Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions
• Strategic Partnerships & Tooling
• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption
• Technical Expertise & Incident Response
• Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation
• Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability
• You'll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting-edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business