Enterprise Customer Success Manager, Bynder
Office located in San Carlos, CA
Digital asset management platform
Open for applications
Digital asset management platform
501-1000 employees
Open for applications
Office located in San Carlos, CA
501-1000 employees
Company mission
Bynder's mission is to inspire brands to thrive through exceptional content experiences.
Role
Who you are
- Highly self-motivated and passionate about learning in a fast-paced scale up environment
- 7+ years of experience in customer success, account management, or a related field, ideally in enterprise SaaS marketing technology
- Strong understanding of the enterprise and has the ability to communicate value at different levels of the organization
- Experience managing high-value, complex accounts with multiple stakeholders
- Exemplifies exceptional business acumen, commercial skills and technical aptitude
- Possesses excellent communication skills and has a strong propensity for organization and relationship building
- Excellent communication and interpersonal skills, with the ability to build relationships and influence without direct authority
- Thrives working cross-functionally and collaborating in a team environment
- Proven problem solving and critical thinking skills and the ability to handle challenging situations
- Strong analytical skills and experience working with customer data to inform decisions and strategies
- Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
- Familiarity with CRM systems and customer success platforms, Salesforce and Catalyst is a plus
What the job involves
- Bynder is seeking an experienced and motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms
- As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions
- This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers
- Work with customers to ensure they are getting value, driving outcomes and ROI from Bynder's Business Solutions
- Establish strong trusted advisor relationships with key customer stakeholders and consult with customers on the role of DAM in the marketing ecosystem, best practices of strategic DAM delivering content experiences to user communities and to the omnichannel and how to continuously evolve their Bynder deployment to drive outcomes
- Drive increased adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems
- Collaborate with Strategic Account Managers, our Partner team and our network of SI and technology partners on account strategy for retention and growth
- Profile accounts, track news and financial earnings and ask effective discovery questions to understand the customer's strategic priorities and corporate strategy and how they align to the value of Bynder to drive business outcomes
- Set goals for value realization and develop and execute on account / success plans to support goals
- Regularly engage customers on business reviews to evaluate needs and strategic direction
- Ensure customers are up-to-date on Bynder's latest innovations and how they can benefit from them
- Work closely with product, marketing, and sales teams to share customer feedback and insights that inform product our product roadmap
Our take
With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.
As a scalable SaaS solution which is recognized for its innate user experience, Bynder is aimed at brand-forward companies seeking a user friendly digital asset management (DAM) solution that they can utilise quickly. These companies increasingly deem DAM as necessary for a customised customer experience, and to free up time for wider strategic business initiatives, and so this presents a great growth opportunity for Bynder.
The company has built on its foundation of an innate user interface, as well as strong portal and swift deployment capacity, by expanding its partner ecosystem and integration capabilities. Serving over a million users across thousands of organizations, including the likes of Spotify, Puma, and Icelandair, the appeal of Bynder's solution is clear. In 2022, it was announced the company would be purchased by private equity firm THL, a move which will enable it to accelerate growth and "help even more brands deliver exceptional content experiences."
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (1 round)
Aug 2016
$22.2m
SERIES A
Total funding: $22.2m
Company benefits
- Hybrid, remote & flexible options
- Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
- Comprehensive health plans
- Unlimited holidays
- Generous parental and family leave
- Travel allowance
- Pension/401(k)
- Leadership academy
- StrengthsFinder assessment
- Access to LinkedIn Learning
- Mentorship program, as well as summer & winter school workshops
- Feedback culture, role scorecards and OKRs
Company HQ
Leidseplein, Amsterdam, Netherlands
Leadership
Chris Hall
(Chairman of the Board)Previously founded Label A and co-owned i-Concept. Left his role as CEO of Bynder to become Chairman in July 2020.
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