Technical Lead Manager, Veeam

• 8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting
• Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
• Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at once
• Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teams
• Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments
• Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisions
• Experience leading customer escalations with clarity, calm, and accountability
• Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectiveness
• Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environments
• A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customers

Desirable

• As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam
• You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use
• You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes
• This is a hands-on technical leadership role
• You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver
• Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts
• Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career development
• Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes
• Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
• Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues grow
• Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned
• Review solution architecture, guide complex technical decisions, and help resolve escalations
• Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructure
• Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency
• Champion AI-forward ways of working, including reusable tools and automation that improve team speed and quality
• Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer delivery
• Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operates